Kaldi Services & Account Terms and Conditions
About our Terms
This document contains two sets of terms and conditions, comprising two Sections:
- Section1: Kaldi Terms and Conditions Governing the Services – The terms and conditions governing the provision of services which are between you and Kaldi Financial Technology Limited; and
- Section2: Transact Payments Limited Terms and Conditions Governing the Account – The terms and conditions governing the provision of the account which are between you and Transact Payments Limited.
- Section 3: WealthKernel General Terms and Conditions
- Section3(a): WealthKernel ISA terms and conditions
- Section3(b): WealthKernel JISA terms and conditions
Kaldi Services & Account Terms and Conditions
These Terms together with our Privacy Policy will apply to your use of Kaldi and “Our provision of Services to You”. Please note that before you use Kaldi you must agree to these Terms. If you refuse to accept these Terms, you will not be able to use Kaldi. Your continued use of Kaldi is deemed acceptance of these Terms.
You agree that no other terms are implied by trade, custom, practice or course of dealing in connection with your use of Kaldi and our Services. These terms are made in the English language. Please contact us if anything is unclear.
For the purpose of these Terms, the following words have the meanings given to them below:
- "Kaldi Account(s)" means together your Savings Account, Shopping Account and Investment Account.
- "Account Charges Table" means the table set out at https://www.kaldiapp.co.uk/legal-pages/schedule-of-fees detailing the charges that may be applicable to your Kaldi Account.
- “Account Transfer Charges” means the charge for any transaction you instruct us to carry out which is not a Free Transfer Allowance. Account Transfer Charges are as set out in the Account Charges Table.
- "App" or "Kaldi" means the Kaldi Financial Technology App available via Apple AppStore and Google Play Store.
- "Cashback" means the reward that you as a Kaldi user can earn in accordance with these Terms in connection with qualifying purchases of goods and services from Retailers, including on purchases made using Kaldi Scan and Save.
- “Customer” means a retail customer as defined by the FCA, who is ‘a client who is not a professional client or an eligible counterparty’.
- “Designated Personal Account” means the designated UK bank account in your own name that you have specified within the App to withdraw money to from your Kaldi Account.
- “E-money Provider” refers to Transact Payments Limited who are licensed by the Gibraltar Financial Services Commission an as Electronic Money Institution], who manage and are responsible for the e-money wallet within the App.
- “Free Transfer Allowance” means the permitted transfers into, or out of, your Kaldi Account, every month which do not incur Account Transfer Charges.
- "Family and Friends" means another Kaldi user, who designates you as the beneficiary to receive their Cashback, or to whom you wish to direct your cashback and roundups, as described in Section 8.
- "Investment Account" means your account provided by Kaldi’s Investment Account Provider who manage and are responsible for any monies that you may designate for investment.
- "Investment Account Provider" means WealthKernel Limited, company number 09686970, registered office 41 Luke Street, London, United Kingdom, EC2A 4DP.
- “Kaldi Scan and Save” means a feature in the App, consisting of a unique barcode/code that has money credited to it, to be redeemed with a specific Retailer to obtain goods and any associated cashback.
- "you", "your" means the applicant whose details are set out in the application to open a Kaldi Account to become a Customer of Kaldi.
- “Minimum Transferable Balance” means the minimum amount required under any auto-invest instruction, which is as set out in the Account Charges Table.
- “Personal Data” means any information that can be used to personally identify you, including information you give to us when you register and any information that we collect as you use the App.
- “Privacy Policy” means the Kaldi privacy policy available on the Kaldi website.
- "Referral Scheme" means the scheme for the referral of Eligible Individuals in order for you to earn rewards outlined in section 10.
- "Retailer(s)" means the Retailers from which purchases can be made using the App, and Cashback can be earned on qualifying purposes, as set out within the App, and may be, from time to time, updated.
- "Savings Account" means the default account within Kaldi which collects any Cashback awarded and from which investments are made.
- "Shopping Account" means the account within Kaldi which can be used to purchase items from Retailers, and which is linked to your Designated Personal Account in order to add or withdraw funds from the Kaldi App.
- “Service(s)” means the products, content, features, technology, functions and services provided by Kaldi, including the App, our websites and any other online, offline, or mobile products and services on or via any platform or technology.
- “we”, “us” or “our” means Kaldi Financial Technology Limited, a company registered in England and Wales under company number 13757407, and our registered office is at One Lyric Square, Hammersmith, London W6 0NB.
- "Your Data" means any data entered or uploaded by you while using the Service. Your data also includes all data shared by your nominated bank(s) or other financial organisations.
1. Information about us
1.1 Introduction
We operate the website https://www.kaldiapp.co.uk and the Services available through the website and App. We act as an Appointed Representative of RiskSave Technologies Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN 775330).
1.2 How to contact us
If you wish to contact Kaldi, you may email us at: support@kaldiapp.co.uk. If you have a complaint, you may email us at: complaints@kaldiapp.co.uk.
1.3 How we contact you
We will contact you via the App or using the contact details that you provide when you register; please keep these up to date or contact Kaldi where you are unable to do so. By using the App, you agree to receive electronic communications from us. If we have reasonable concerns either about the security of your Kaldi Account, or any suspected or actual fraudulent use, Kaldi may contact you via telephone, push notifications or email.
1.4 How we use Your Data
We only use your Data in accordance with our Privacy Policy. Please take the time to read our Privacy Policy at https://kaldiapp.co.uk/legal-pages/kaldi-privacy-policy which contains important terms that apply to your use of the App and our Services.
2. Our service
2.1 Kaldi users must be at least 18 years old and resident in the UK, to use our Services. US taxpayers plus nationals of Belarus, Iran, Myanmar, North Korea and the Russian Federation are currently not eligible to use Kaldi. Kaldi may reject a user and may be unable to disclose the reason for this rejection under certain circumstances.
2.2 When registering for the App or other Services, you acknowledge that we and our suppliers may carry out checks on your identity to satisfy anti-money laundering and terrorist financing legislation, fraud checks, and other applicable legal requirements. Your right to use the Service is restricted until you have satisfied our customer due diligence checks.
2.3 Kaldi may reject a customer or restrict access to the Service for the following reasons:
2.3.1 if Kaldi has good reason to suspect that you are behaving fraudulently or otherwise criminally;
2.3.2 if you have not given Kaldi any information it needs, or Kaldi has good reason to believe that information you have provided is incorrect or not true;
2.3.4 if Kaldi has good reason to believe that continuing to provide the Services to you could damage Kaldi’s reputation or goodwill;
2.3.5 if Kaldi has to do so under any law, regulation, court order or supervisory authority instruction.
2.4 The App permits users to:
2.4.1 put money into an e-wallet with our E-Money Provider;
2.4.2 make purchases from participating Retailers;
2.4.3 receive Cashback payments through Kaldi Scan and Save, linked accounts, and referral rewards to your Shopping or Savings Account; and
2.4.4 Invest in or Sell funds through an Investment Account with our Investments Provider.
2.4.5 Make account-to-account transfers to and from other Kaldi users
2.4.6 Send/Receiving rewards to/from a linked account
2.4.7 Withdraw cash from Kaldi into your Designated Personal Account – which must be a UK bank account in your own name
2.5 rewards/fees and other transaction amounts will be rounded to the nearest 1p according to the following rules:
- If the decimal portion of the fee is ≥ 0.005, round up to the next 1p.
- If the decimal portion of the fee is < 0.005, round down to the last 1p.
For example:
- A fee of £12.005 would round to £12.01.
- A fee of £12.004 would round to £12.00.
3. Access to our Services
3.1 Access the App and our Services will be through the App only. Further information is publicly available on our website https://www.kaldiapp.co.uk
3.2 You must not permit anyone else to use your login details to access your Kaldi Account, the App, or our Services. You must treat your user identification code, password, and any other piece of information as confidential and not disclose any of them to any third party. You must use all available security in a responsible manner. This means not using easily guessable passwords or hints to security questions which would quickly provide the correct answer to any reasonable person, whether investigating your personal information via publicly available sources, or researching answers to your security questions via available means.
4. Payments service
4.1 Your Kaldi Account includes an electronic money account. You will be provided with an account number and sort code. Any cash in your Kaldi Account that have not been committed to a participating Retailer as Advance Payments will be held as electronic money within your Kaldi Account. Payment accounts and related payment services are provided by Transact Payments Limited, a payments and electronic money institution authorised and regulated by the Gibraltar Financial Services Commission (GFSC) to offer payment and electronic money services in Gibraltar and the United Kingdom. Registered office: 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA. Incorporation number 108217. Whilst electronic money products are not covered by the Financial Services Compensation Scheme, your cash will be held in one or more segregated accounts and safeguarded in line with Part 4 of the Financial Services (Electronic Money) Regulations 2020.
4.2 Your e-money held in your Kaldi Account will not expire, except when you close your Kaldi Account and transfer cash to your Designated Personal Account, or where Kaldi, at its sole discretion, implements the closure of your account and transfers any remaining investment or account balances to you.
4.3 Your e-money held in your Kaldi Account will not earn any interest or rewards, except cashback, referral rewards (as detailed in section 10 below), or any other rewards that we may, at our sole discretion, implement or withdraw.
4.4 Your cash will remain in your Kaldi Account until you make a payment, instruct us to transfer it to another user or to your Designated Personal Account or to transfer it to your Investment Account. We will endeavour to transfer settled cash from your Kaldi Account to your Designated Personal Account within one (1) business day of when we receive your request via the App, but in some cases this may take longer.
4.5 Your e-money will not be protected by the Financial Services Compensation Scheme (FSCS).
4.6 Money invested using our Investment Account Provider is covered by the Financial Services Compensation Scheme (“FSCS”). This means you may be entitled to compensation from the scheme if our Investment Account Provider cannot meet its obligations. The level of compensation depends on the type of business and the circumstances of your claim, and you are covered up to a maximum of £85,000 per person.
4.7 Any money invested using our Investment Provider is held in a client account. Money held in your client account will not earn any interest or rewards.
4.8 If you do not have sufficient available cash in your Kaldi Account to cover the amount of a requested transfer, your request for the transfer will be declined. This may affect your ability to purchase goods or services using the App.
4.9 We may transfer cash from your Kaldi Account to your Designated Personal Account without notice upon the closure of your Kaldi Account, at any time if required by applicable law, or if we, in our sole discretion, suspect Kaldi is being used for illicit purposes, in breach of applicable law or otherwise in violation of these Terms. Please see 9.2 in relation to cash transfers.
4.10 If you do not close your account after receiving reasonable notice from Kaldi, we reserve the right to take the following actions:
4.10.1 Liquidation of Investments: We may sell all investments held within your account.
4.10.2 Proceeds Transfer: The proceeds from the sale of these investments will be transferred to your linked bank account.
4.10.3 Responsibility: It is your responsibility to ensure that your account is closed promptly upon receiving notice to avoid any such actions.
5. Using your Kaldi Account – Advance Payments and rewards
5.1 The Kaldi Scan and Save feature allows you to pay participating Retailers in advance (“Advance Payment”) for goods and services that the Retailer will provide to you at a later date, subject to Retailer’s terms and conditions (available via the App). In return for committing the Advance Payment to a Retailer, Kaldi may provide you with rewards and discounts which remain subject to the relevant Retailer’s terms and conditions (available via the App).
5.2 For any Scan and Save purchases, your contract is direct with the applicable Retailer and not us. We have no responsibility or liability for any Retailer’s goods or services, or any related disputes or refunds, including the inability of the Retailer, for whatever reason, to provide the goods or services you have paid for. Kaldi will make every effort to ensure that Retailer offers are up to date. However these may be subject to change without notice to us. Kaldi is not responsible for any revised or withdrawn offers which may not yet be reflected in the App. Kaldi cannot, under any circumstances, be liable for any amount greater than it receives from the Retailer in relation to any single transaction.
5.3 The Retailer is the promoter and operator of its Advance Payment and Scan and Save offers and the issuer of any relevant bar codes, QR codes, or promotional codes linked to Scan and Save. In the ‘Discover’ section of the App you can browse all available offers from participating Retailers and view their applicable terms and conditions prior to making a purchase. The Retailer is solely responsible for its offers and the terms and conditions that apply, as well as for any Scan and Save programmes, they make available, and the goods or services they provide. Whilst we make every effort to ensure that all offers presented in the App are true, accurate and up to date, Retailers may change or withdraw offers at any time and without notice to users.
5.4 The Retailer is responsible for any Advance Payments committed to them and held in the form of a Kaldi Scan and Save barcode. The Retailer has sole responsibility to honour such Advance Payments by allowing you to purchase goods and services from its participating outlets and online in accordance with its offer terms. Advance Payments are a prepaid amount to the Retailer as full or part payment for goods or services that the Retailer will provide in the future – Advance Payments are not regulated or protected as electronic money. In the event of bankruptcy or any other unforeseen circumstance, it may not be possible for you to recover any prepaid amount under an Advance Payment or Kaldi Scan and Save.
5.5 Once the Advance Payment has been made to the Retailer, the Kaldi Scan and Save code is made available via the App. Orders are processed immediately, however, depending on the Retailer, their terms and conditions, or availability of the Kaldi Scan and Save code, this could be delayed or may have an expiry date. Should this occur, we have no liability for any loss of any Advance Payment. You should carefully review any Retailer terms.
5.6 Advance Payments committed to a Retailer (and any accrued rewards) must be spent with that particular Retailer. It is not possible to return any cash paid for an Advance Payment which will be held by a Retailer to your Shopping Account unless stated otherwise in the applicable Retailer's terms and conditions. Advance Payments cannot be transferred to a different participating Retailer.
5.7 You can make Advance Payments to purchase a Scan and Save code by topping up your Kaldi Account first (if necessary) and then committing money to that Retailer via the process set out in the App.
6. Auto-invest, auto-sweep and roundups
6.1 You may auto-invest cash held within your Kaldi Savings Account at the end of each calendar month or invest manually at any time. If you open an Investment Account and accept this option, then any money left in your Savings Account will automatically be invested into your designated Investment Account if it exceeds the Minimum Transferrable Balance or in accordance with your in-app instructions.
6.2 You may elect to auto-sweep any remaining cash in your Shopping Account to your Savings Account. The auto-transfer will occur once a month at the designated time as described within the App.
6.3 You may round up any purchase total to the nearest pound. The round up amount (i.e. the difference between the purchase price and amount deducted from your Kaldi Account balance) would then be added to your Savings Account.
6.4 You may disable or enable any of these features through our settings at any point. If you submit instructions to us which are received prior to any change these will have been acted upon in accordance with your prior instructions.
6.5 Until an Investment Account has been opened within the Kaldi App, any auto-sweep will go into your Savings Account. Nothing will be invested until you open an Investment Account and set up auto-invest into preferred investments, or manually transfer money into your investment account and then select an investment.
7. Investments (Investment Accounts only)
7.1 All Investment Accounts are held with and managed by the Investment Account Provider. When you set up an Investment Account you will need to accept the Investment Account Provider's terms and conditions, a copy of which is appended to this agreement. You will also be liable for a Kaldi annual account fee of 0.15% of your investment balance. This fee, along with other fees and how they are collected are outlined in https://www.kaldiapp.co.uk/legal-pages/schedule-of-fees
7.2 If you have money held in an Investment Account, you have the option to select from a limited range of investments provided within the App, at your sole discretion. You may switch between these funds, at any time. Kaldi reserves the right to alter the selection of investment funds available through these services at any time and for any reason.
7.3 Once you have created an order to buy units in an investment fund, there is no option to cancel this within the App. Kaldi can, under certain circumstances, work with the Investment Provider to manually cancel this transaction. See our Order Handling Policy on order handling for further details.
7.4 Kaldi is an execution-only service, we do not provide financial or investment advice. Any information we may provide as part of the Services or via the App is provided solely for you to understand the Services provided within the App. Kaldi does not assess the appropriateness of any investment for you. No statements in respect of any of the investment options available within the App should be relied upon, you must seek your own independent financial advice.
7.5 When you submit an order to buy or sell units in an investment fund, we will promptly transmit these orders to the Investment Provider who shall arrange for execution in line with their best execution policy.
7.6 The App provides an option to auto-invest monies held in your Savings Account into your Investment Account. By enabling the auto-invest option, you are instructing us to create orders to buy units in your selected investment fund and to transmit these orders to the Investment Provider for execution. You can change your investment choices or cancel the auto-invest function at any time.
7.7 If you choose to cancel the auto-invest function but a transaction has already been processed, Kaldi can work with the Investment Provider to manually cancel this transaction. Please see the Investment Provider’s general terms and conditions to understand.
7.8 The minimum amount you may hold in an Investment Account is £1 (as we may reduce or increase from time to time). The minimum investment amount will be subject to the Minimum Transferrable Balance if you have selected to auto-invest monies from your Savings Account. Investments over and above the Free Transfer Allowance are subject to Account Transfer Charges.
7.9 You should be aware before investing that the value of any investments may fluctuate, and you may not get back the full amount you originally invested. You should read all the key information provided by the Investment Account Provider, if you have any questions regarding investments in the App, you can contact us at support@kaldiapp.co.uk. We have no responsibility or liability for any gains or losses which may result from any investments made via the App and/or your choice of investment. What you receive back will depend on investment performance, nothing is guaranteed. Past performance is no guarantee of future performance of any particular investment and should not be relied upon as a guide.
7.10 You may use your free transfer allowance as shown in https://www.kaldiapp.co.uk/legal-pages/schedule-of-fees to move money in or out of your investment account, the transfers do not include ISA to ISA or JISA to JISA transfers in cash or in Specie. Any transfers outside the free transfers described will incur Account Transfer Charges. These fees are subject to change from time to time.
7.11 Changes in applicable law and/or relevant regulation may require that our Services and offerings may need to be changed, suspended or removed entirely. We will give you notice by email of any changes that affect your use of our Services and your Kaldi Account.
7.12 Kaldi shall not be responsible for informing you of any Corporate Actions or events concerning investments held with the Investment Provider. Please see the Investment Providers terms and conditions for more information.
8. Linking of Kaldi users to Kaldi Accounts
8.1 Up to 5 ‘Family and Friends’ may link to your Kaldi Account, if they designate you as a beneficiary and you accept. Any cashback and/or round ups your Family and Friends receive on eligible purchases may be directed to your Kaldi Account. Either party to a Family and Friends connection may cancel this arrangement at any time. You may link your account to 1 ‘Family or Friend’. This will automatically send your cashback and round ups (if selected) to the designated beneficiary. Either party to a Family and Friends connection may cancel this arrangement at any time.
8.2 Family and Friends is only available to other users who are registered and hold a Kaldi Account. There is a maximum of five participating Family and Friends contributors for every beneficiary account. Any Cashback contributions made under a Family and Friends arrangement will be the property of the beneficiary upon transfer. The only cash which can be transferred under Family and Friends is Cashback monies received by an App user from Kaldi or from round ups.
9. Transferring money into your Kaldi Account
9.1 Payments made into your Kaldi Account must be made in pounds Sterling and from a UK bank account.
9.2 You can transfer money into your Kaldi Account by transferring money from an account as described in 9.1 into your Shopping Account. Any transfer of cash will be subject to your banking provider's own terms and conditions, and is not part of our Services.
9.3 We will credit received cash to your Kaldi Account as soon as possible following our receipt of your money. Transactions that result in AML flags or otherwise may be held in suspense pending investigation or returned to the remitting account.
10. Referral Scheme
10.1 For the purposes of this section 10, an "Eligible Individual" is anyone that meets the requirements set out in 2.1 who is not an existing Kaldi Account holder at the time of invitation.
10.2 You can invite an Eligible Individual to participate in the Referral Scheme and use Kaldi by giving them a unique sign-up link, which can be generated via the App. Under the Referral Scheme, you can earn incentives from up to 5 Eligible Individuals who sign up for Kaldi.
10.3 The Eligible Individual will need to utilise the referral code you provide them during their account sign-up process and follow any other instructions we give them. If they omit to do so or fail to comply with our instructions, you may become ineligible to receive benefits connected to the referral.
10.4 In order for a referral to be successful under the Referral Scheme, the following criteria must be met:
10.4.1 the referral was sent to an Eligible Individual and was made in good faith; and
10.4.2 the referred user (i) used your unique code to sign up to Kaldi; (ii) accepted our Terms; and (iii) completed the in-App sign up process.
10.5 You shall not, whether in connection with the Referral Scheme or otherwise:
10.5.1 invite others that have created or encourage others to create duplicate accounts;
10.5.2 use alternative contact information or create more than one account to invite yourself;
10.5.3 knowingly invite an existing Kaldi user;
10.5.4 invite fictitious persons;
10.5.5 do anything that might damage Kaldi’s brand, goodwill, or reputation;
10.5.6 use the Referral Scheme, Kaldi, or any of our Services in any way that: (i) breaches any applicable local, national, or international law or regulation; or (ii) is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
10.5.7 transmit any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam) through the App or in connection with any of our Services; or
10.5.8 transmit any unsolicited or unauthorised advertising either via paid search or any other similar activity, including channels that can damage the Kaldi brand, goodwill or reputation.
10.6 We may limit the amount of Cashback if we suspect you did not use the Referral Scheme in good faith, or have breached any of these Terms. In cases of suspected fraud, further action may result in the suspension of your Kaldi Account, and your Cashback payments being withheld.
10.6.1 We may suspend, terminate or change the terms and requirements of the Referral Scheme at any time.
10.6.2 In order to benefit from the Referral Scheme, you must (i) be an existing Kaldi user; (ii) agree to these Terms. Any additional information you provide in connection with a referral will be treated in accordance with our Privacy Policy.
10.7 If an Eligible Individual signs up to Kaldi using your unique sign-up link, you may be eligible for a referral reward. You will only receive the referral reward once the Eligible Individual accepts our Terms, and successfully registers for an account ("Successful Referral"). Following a Successful Referral, you will receive an additional 0.5% Cashback on eligible purchases made by the Eligible Individual through their Kaldi Account for 3 months from the date of the Successful Referral. We shall calculate both the timeframe for the Successful Referral, the measured spend and the Cashback to be issued (if any). Our decision will be final in respect of any dispute over eligible referrals and Cashback payable.
11. Keeping your Kaldi Account safe
11.1 You should always keep your device and security information for your Kaldi Account safe and secure. You should not write down or tell anyone any security information. Under no circumstances should you allow anyone else to access your Kaldi Account. We will never contact you and ask for specific security information over the phone.
11.2 If you suspect your Kaldi Account may be compromised you should contact us immediately. You should take all reasonable steps available to prevent further access to your Kaldi Account by an unauthorised party.
11.3 You should check all transactions made using your Kaldi Account on a regular basis. Spotting mistakes at an early stage will help us to rectify these problems. All transactions with Retailers are subject to the relevant Retailers’ applicable terms and conditions.
11.4 We are not responsible or liable for any access to your Kaldi Account or monies lost because of your failure to keep your Kaldi Account information secure.
12. Availability of the App and our Services
12.1 We cannot guarantee that you will always be able to access the App and our Services, that there will not ever be a delay in us acting on your instructions and that our Services will operate free from error. Our Service may be interrupted and in certain circumstances the products and Services you can access might change.
12.2 We might have to suspend some, or all of our Services, or these might be unavailable for other reasons. This may be for an emergency, lack of internet connectivity, a technical reason, the actions or inactions of a third party, to carry out maintenance, where we are required to for regulatory reasons, where we are trying to protect our users or to ensure we can keep making other services available.
12.3 We will not be liable to you for any delays in acting on your instructions or the unavailability of our Services for whatever reason, including where the reason is beyond our control (such as strikes, lock-outs, riots, invasions, terrorist attacks, wars, cyber-attacks, pandemics or epidemics and other issues that we have no control over).
12.4 We may update our App and Services from time to time. Some updates to the App may require you to upgrade to the latest version of the App or update your device’s operating system to a more recent version. If you do not, certain features might not show or work as intended on an older version of the App or operating system. We will aim to provide notice where historic versions of the App or operating systems no longer support full functionality of our Services.
13. Changes to these Terms
13.1 Where possible, we will provide a reasonable notice period whenever changes to these Terms are required, your continued use of Kaldi and our Services will be deemed acceptance of any changes to the Terms.
13.2 We may make some changes, without prior notice, with immediate effect if they:
13.2.1 are required by law;
13.2.2 are because of changes made by one of our service providers or integration partners; and/or
13.2.3 relate to the addition of a new service or functionality to the Services and do not affect Terms relating to the existing Services.
Where changes are made in accordance with this section 12.2, (i) your continued use of Kaldi and our Services will be deemed acceptance of the revised Terms, you should regularly check these Terms for updates; and (ii) we will endeavour to give subsequent notice of the changes to the extent they affect your use of Kaldi or our Services.
13.3 If you do not agree to any changes to these Terms, you should stop using our Services and terminate your Kaldi Account.
14. Liability and Indemnity
14.1 You shall protect and fully compensate us, our suppliers and affiliates from any and all third party claims, liability, damages, expenses and costs (including, but not limited to, reasonable solicitors’ and advisors' fees) caused by or arising from (i) your use of Kaldi or our Services; (ii) breach of these Terms; or (iii) infringement, or infringement by any user of your account, of any third party intellectual property rights or other rights.
14.2 We are not responsible or liable for any damage to your device or any of your digital content arising from your use of our Services.
14.3 Our Services are only provided for personal use. You must not use the product for any commercial, business or resale purposes.
14.4 We do not in any way exclude or limit our liability for:
14.4.1 death or personal injury caused by negligence;
14.4.2 fraud or fraudulent misrepresentation; and
14.4.3 any other liability that cannot be excluded or limited by law.
14.5 To the maximum extent permitted by applicable law, we will not be liable to you for any:
14.5.1 loss of profits;
14.5.2 loss of business;
14.5.3 loss of goodwill;
14.5.4 loss of data unless caused by our breach of statutory duty;
14.5.5 loss connected with your Designated Personal Account(s);
14.5.6 loss arising from fluctuations in the value of any investments held in an Investment Account;
14.5.7 loss because of any third-party gaining access to your account (other than arising from our breach of these Terms or failure of our security systems); or
14.5.8 any indirect or consequential loss.
14.6 We do not, and none of our Services, provide financial or investment advice.
14.7 We are not responsible for ensuring your Kaldi Account has sufficient cash for your needs, purposes, or transactions. We make no representations, warranties, or guarantees that Kaldi is appropriate for your use.
14.8 The existence of offers or rewards on the App does not mean that goods or services purchased through those Retailers represent the best value opportunity to the consumer in the round. You are responsible for your own purchasing decisions. We make no representation whatsoever that purchases through the App will represent the best value for money at any given point in time.
15. Third-party rights
15.1 You must not use our Services in any way that infringes or violates our or anyone else’s copyright, trademark or other intellectual property rights or otherwise violates any applicable law.
15.2 The App displays content from third parties that we are not responsible for. Branding, trademarks, service marks, logos and content used in the App may belong to us or to someone else, such as a participating Retailer. You must not use content from any of our Services unless you get our (or the relevant owner's) permission beforehand, unless otherwise permitted to do so by law.
16. Earning Cashback
16.1 All purchases you make via the App are directly with the applicable Retailer. When you make a purchase with a Retailer via the App, we will allocate any Cashback arising from eligible purchases.
16.2 Cashback can be earned if a genuine purchase is being made. Repeat purchases with the same Retailer may not qualify for Cashback rewards. By making a purchase from a Retailer you acknowledge that it is at our and/or the Retailer's entire discretion to determine whether a purchase is genuine. We will not pay any Cashback where we, or a Retailer, deems a transaction to be disingenuous, or an “ineligible purchase”.
16.3 The cashback and round up from each Eligible Purchase will show up in your Savings Account at the time of initial Scan and Save Code purchase.
16.4 You agree and acknowledge that in all circumstances the allocation and/or payment of Cashback is at our discretion, and we may refuse to make any Cashback payments where, in our sole discretion, we determine that we are prevented by applicable law from making such payment.
17. Kaldi Scan and Save
17.1 We provide scannable codes that can be used with specified Retailers to generate Cashback.
17.2 Before purchasing a Scan and Save code for one of our partner Retailers, you must check the Retailer's website for terms and conditions which might conflict with your planned use of the Scan and Save code.
17.3 Scan and Save codes can be subject to a maximum or minimum spending amount, or a for a fixed amount. Once payment is made, the balance in your Shopping Account will be adjusted by the Scan and Save code amount including round ups if applicable and the balance in your Savings Account will increase by the amount of the Cashback awarded and round ups if applicable.
17.4 Purchases made through the App with a Retailer using Scan and Save are considered final. If you request a refund you will need to do this directly with the Retailer. We cannot and will not provide refunds as we are not party to the transaction.
17.5 If you encounter problems with the Scan and Save function in the App, contact us using the details set out below at section 17, for any other problems please consult the Retailer's terms and conditions or contact their customer support team.
18. Cancelling your account
18.1 If you wish to cancel your Kaldi Account, you must:
18.1.1 transfer balances from your Shopping Account and Savings Accounts in the App to your Designated Personal Account;
18.1.2 sell any investments you have in your Kaldi Investment Account and pay any outstanding fees due to Kaldi. If you have an ISA/JISA, please contact support@kaldiapp.co.uk and we will assist with cancellation of those accounts.
18.2 If you have any questions relating to closing your account, please contact our Customer Services team by email at; support@kaldiapp.co.uk
18.3 Deleting the App from your device does not cancel your Kaldi Account, it may limit access to your money held in your Kaldi Account.
18.4 We may terminate your Kaldi Account if: (i) your use of Kaldi has been inactive for an extended period, and we have given you prior notice of our intention to close your Kaldi Account; or (ii) you have breached these Terms. Although we will close your account and you will no longer have access to our App, your account information may be held in by Kaldi in order to comply with our legal and regulatory record keeping requirements.
19. Governing Law and Jurisdiction
19.1 The laws of England and Wales apply to these Terms. The courts of England will have exclusive jurisdiction to settle any disputes or claims arising under these Terms or from your use of our Services.
20. Complaints Procedure
20.1 At Kaldi, we are dedicated to delivering the highest level of customer service. However, if we fall short of these standards, we want to hear from you.
20.2 If you have a complaint, please let us know. By informing us of any issues with our service, you give us the chance to address and resolve them, and to enhance our service for you and all our customers.
20.3 Initially, please raise your concern with Customer Support. They will make every effort to resolve the issue promptly.
20.4 If you are not satisfied with their response, you can submit a formal complaint by contacting:
20.5 To assist us in investigating and resolving your complaint efficiently, please provide the following information:
- Your name and address
- Your account or loan number
- Contact details (mobile or landline)
- A clear description of your complaint
- Details on how you would like your complaint to be resolved
20.6 Should you not be satisfied with our resolution or if you wish to pursue this matter further, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent organisation that can help resolve disputes between consumers and financial service providers. You can contact them as follows:
Financial Ombudsman Service
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Email: complaint.info@financial-ombudsman.org.uk
- Address: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Please note that you must contact the FOS within six months of receiving our final response.
21. Conflicts of interest
21.1 Kaldi has implemented conflict of interest policies in accordance with the FCA’s requirement for firms to pay due regard to the interests of their customers, treat them fairly and manage conflicts of interest fairly, both between themselves and their customers and between different Customers.
21.2 Kaldi has summarised their Conflicts of Interest policy which is publicly available here. If you wish to discuss this summary in any more detail you are able to contact us via email at: support@kaldi.co.uk
Section 2: Transact Payments Limited terms and conditions governing the Account
Version: 1.0
Last updated on 12th September 2024
IMPORTANT INFORMATION: Please read this Agreement carefully before requesting a Wallet. This Agreement becomes effective and binding on you when you click to accept it when you apply for a Wallet. This Agreement will continue until either you or we end it, in accordance with the terms set out below.
This Agreement includes the Fee Schedule at the end of this document and constitutes a binding agreement between you and Transact Payments Limited.
1. Definitions and Interpretation:
Term
Description
Account Information Service Provider
a third-party payment service provider which is authorised by a financial regulator to provide online account information services and which, if you allow it, will be able to access certain online account information in the Wallet, such as the payments you make and receive;
App
the mobile application provided by Kaldi that allows you to access the Wallet and take actions, such as making payments, viewing your Transaction history, blocking the Wallet and raising queries with Customer Services;
Applicable Law
any law (including but not limited to, any local law of the jurisdictions into which the Wallet is provided and the Program is operated), statute, statutory instrument, act, regulation, rule, order, supervisory guidance, policy, instruction or requirement stipulated by an applicable Regulatory Authority, or interpretation published by any Regulatory Authority, any order issued by a court which has jurisdiction over you, us or Kaldi and/or any of the services to be provided under this Agreement or such other rule that we consider to be valid and as amended from time to time;
Available Balance
the value of unspent funds loaded onto the Wallet and available for you to use;
Business Day
Monday to Friday, 9am to 5pm CET, excluding bank and public holidays in Gibraltar;
CHAPS
the Clearing House Automated Payment System, a service which allows organisations to make same-day payments to an account within the UK, within the CHAPS operating days and times;
Kaldi
Kaldi Financial Technology Limited incorporated in England and Wales with company registration number 13757407 and registered office address at One Lyric Square, Lyric Square, London, England, W6 0NB;
Customer Services
the contact centre for dealing with queries about the Wallet. You can contact Customer Services by e-mailing Support@kaldi.co.uk from the email address registered to the App;
Direct Debit
a payment collected via the UK Direct Debit scheme from or to your Wallet;
Expiry Date
unless under special circumstances, we will not add any expiry to the wallet you use;
Faster Payments
a service which allows you to make and receive electronic payments in the UK. The payment is received by the recipient organisation or bank within 2 hours, as long as the receiving organisation or bank is part of the Faster Payments Scheme;
Fee
any fee payable by you as referenced in the Fee Schedule;
Fee Schedule
the schedule contained in this Agreement;
KYC
means “Know Your Customer” and refers to the ways in which we are required to check your Personal Details and identity;
Payment Initiation Services Provider
a third-party payment service provider which is authorised by a financial regulator to provide an online service to make a payment from your Wallet at your request;
Personal Details/ Personal Data
the registered personal identity details that are collected from you relating to your use of the Wallet and App including (but not limited to) your: name, date of birth, home address, email address and telephone (landline and/or mobile) number. Full details of the Personal Data which we process are set out in our Privacy Policy;
Program
the marketing, processing, administration, supervision, maintenance, servicing, authorisation or usage of the Wallet and any other payment services established in accordance with this Agreement;
Program Manager
Payload Ltd, incorporated and registered in England and Wales with company number 14606631 and registered office at Epworth House, 25 City Road, London, England, EC1Y 1AA;
Regulatory Authority
any regulator or agency (for example, the Gibraltar Financial Services Commission, which is the body which grants our e-money licence and supervises our actions) which has authority over us or Kaldi in relation to the Wallet, Program or any services provided under this Agreement;
Retailer
a retailer or any other person which accepts e-money;
Third-Party Provider/TPP
an Account Information Service Provider or a Payment Initiation Service Provider;
Transaction
any debit, credit or adjustment to a Wallet that affects the balance of funds held in it;
Username and Password
a set of personal codes selected by you in order to access the App;
Wallet
the electronic money account provided to you by TPL and opened in accordance with this Agreement;
Website
we, us or our
Transact Payments Limited (“TPL”), a company incorporated in Gibraltar with registered address at 6.20 World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA, company registration number 108217 and which is authorised by the Gibraltar Financial Services Commission as an electronic money institution; and
you or your
You, the person who has entered into this Agreement with us by applying to open a Wallet in accordance with this Agreement.
2. The Agreement and Wallet
2.1 The Wallet is an electronic money account provided by us in accordance with our licence granted by the Gibraltar Financial Services Commission. You must use the Wallet in accordance with this Agreement.
2.2 You can download or print the latest version of this Agreement at any time from the Website.
2.3 If you do not agree with or accept any of these terms and conditions, you should close the Wallet and stop using the App.
3. Applying for a Wallet
3.1 To apply for, and use, a Wallet you must be at least 18 and resident in the United Kingdom.
3.2 You may apply via the App (downloaded via Google Play or the Apple App Store). We may require you to provide information/documentary evidence to prove your identity and address and/or we may carry out electronic identification verification checks on you.
3.3 Once we have been able to successfully complete KYC, you will receive an activation confirmation on the App and you will be able to use the Wallet.
3.4 You are only allowed to hold one Wallet where your Available Balance is located. If we discover that you do have more than one Wallet, we may block the Wallet and terminate this Agreement.
4. Personal Details
4.1 When you buy goods and services online, some websites may require you to enter your Personal Details. If this happens, you should enter your up-to-date Personal Details.
4.2 You must let Kaldi know of any change in your Personal Details as soon as possible by contacting Customer Services or updating the details in the App. You will have to pay for any loss that happens directly as a result of any delay in telling us that your Personal Details have changed or if you have not told us because you’ve been grossly negligent or committed fraud. We will need to verify your new Personal Details and may request relevant KYC information/documents from you.
4.3 We, or Kaldi, reserve the right at any time to satisfy ourselves that your Personal Details are correct (for example, by requesting relevant original documents) including so that we can prevent fraud and/or money laundering. You also agree to authorise us and Kaldi to undertake electronic identity verification checks on you either directly ourselves or using relevant third-party companies at the time when you apply for a Wallet or at any time in the future.
5. Using the Wallet
5.1 You can use the Wallet subject to the Fees which you can find in the Fee Schedule. The Fees will be deducted from the Available Balance as they are charged to you.
5.2 You can receive funds into the Wallet by electronic funds transfer using CHAPS, Faster Payments and any other payment type as notified by us to you from time to time. We will credit the Wallet when we receive the funds.
5.3 The Wallet can also receive internal transfers from other Wallets owned or controlled by you, which apply instantly.
5.4 The Wallet will not be credited if:
(a) the Wallet is suspended, restricted or terminated;
(b) the sender has provided incorrect/invalid Wallet details for the Wallet; or
(c) we suspect the transfer to be fraudulent.
5.5 If we are unable to credit the Wallet for any of the reasons in clause 5.4 then the funds may be sent back to the sender without us letting you know beforehand.
5.6 In order to manage our risk, particularly with respect to money laundering, fraud or security concerns, we also apply internal controls, including limits, to certain types of payment. We change these as necessary but for security purposes, we may or may not disclose them to you.
5.7 You can send funds from the Wallet to external bank accounts using Faster Payments, CHAPS and other methods which we notify you about from time to time.
5.8 If for any reason whatsoever a Transaction is carried out, but the amount is greater than the Available Balance, you must pay us the difference immediately. If you don’t pay us after receiving a notification from us, we reserve the right to take all necessary steps to recover the difference, including taking legal action. We may charge the amount of the difference against any funds on the Wallet, including any funds that are loaded at a later date. We may arrange for the Wallet to be suspended until we are reimbursed with the difference.
5.9 The Wallet will be terminated if you use it for any illegal purposes, in accordance with clause 10.4(b)iv.
5.10 The Available Balance on the Wallet will not earn any interest.
5.11 You are not permitted to set up Direct Debits from the Wallet.
6. Third-Party Access to the Wallet
6.1 You can allow a Third-Party Provider (also referred to as a ‘TPP’ or ‘Open Banking Provider’) to have access to the information in the Wallet or to initiate certain Transactions from the Wallet. The TPP must be authorised to provide these services to you, and we recommend that you check their authorisation on their regulator’s register of authorised providers before using them.
6.2 When you use a TPP, you authorise and consent to them accessing the Wallet or making payments from the Wallet on your behalf. Once the TPP properly identifies itself to us, we will treat any instruction from the TPP as if it was an instruction from you. You also consent to us sharing any information (including Personal Data) with the TPP that is reasonably required for them to provide their services to you.
6.3 We may deny a TPP access to the Wallet or to make a payment if we are concerned about unauthorised or fraudulent access by that TPP. If we do block access, we will tell you beforehand or as soon as possible afterwards in a way that we consider the most appropriate. We won’t tell you if Applicable Law prevents us from doing so or if there are valid security reasons for not informing you. We will unblock access to the TPP when the reasons for blocking no longer exist.
6.4 You also have the right to block or withdraw access to the Wallet by the TPP and you should contact Customer Services if you wish to do this.
7. Using the Wallet
7.1 You can use the Wallet subject to the Fees which you can find in the Fee Schedule. The Fees will be deducted from the Available Balance as they are charged to you.
7.2 Unless we tell you otherwise, you can login to the Wallet anywhere.
7.3 You must not use the Wallet for any illegal purposes (and if you do undertake any illegal activities you will be in breach of an important part of this Agreement meaning we can suspend the Wallet, restrict its functionality or terminate this Agreement with immediate effect under clause 10.4(b)x).
8. Authorising Transactions
8.1 You must give your consent to each Transaction by a) entering in your password or utilizing biometrics or other security information; b) providing the Wallet details and/or providing any other details personal to you and/or the Wallet; or c) authorising a TPP to initiate a Transaction. Once you have given such consent to the Transaction, we will consider it to be authorised by you.
8.2 When you make a Transaction, we consider it to be received when it is received by our processing partner. If a Transaction order is received after 4pm on a Business Day, then it will be considered to have been received on the next Business Day.
8.3 Once a Transaction has been authorised by you and received by us, it cannot be reversed.
8.4 Your ability to use or access the Wallet may occasionally be interrupted, for example, if Kaldi or any third-party service providers need to carry out maintenance on their systems or websites. Please contact Customer Services should you experience any problems using the Wallet and these will be resolved as soon as possible.
9. Managing and Protecting the Wallet
9.1 You will need a password or biometrics to make payments.
9.2 If you forget your password, you can reset this by selecting the forgot my password within the App. For further assistance with any password related queries, please contact Customer Services.
9.3 You must not give the password to any other person or allow any other person to use the Wallet, App or device that you use to make Transactions.
9.4 You are responsible for the Wallet, device, App and any related passwords, logins or other security details (we will refer to all of these as “Security Details” in the rest of this clause 9) and you must take all possible measures to keep them safe and entirely confidential. Examples of these measures include (but are not limited to):
(a) never letting any other person use your Security Details;
(b) never writing your Security Details down in a way that allows anyone else to recognise them; and
(c) keeping your Security Details secret at all times for example, by not using your password if anyone else is watching.
9.5 If you don’t keep your Security Details safe, you may not be able to claim any losses if we can show that you have intentionally failed to keep the information safe or you have acted fraudulently, with unreasonable delay or with gross negligence.
9.6 If you believe that someone else knows any of your Security Details, you must notify us by contacting Customer Services immediately.
9.7 If we suspect or believe that there may be a security threat or a threat of fraud to the Wallet, Kaldi will notify you securely via email, and/or push notification.
10. Termination of this Agreement
10.1 Unless this Agreement is terminated by you or by us, it shall remain in force.
10.2 When this Agreement is terminated, the Wallet will be closed, and you are not permitted to use either of them.
10.3 Termination by You
(a) You may close the Wallet at any time by contacting Customer Services. Once the Wallet is closed this Agreement will be terminated.
(b) If any further Transactions are found to have been made or charges or Fees incurred using the Wallet or if we receive a reversal of any Transaction which added funds to the Available Balance, we will notify you of the amount and you must immediately repay it to us.
10.4 Termination or Suspension by Us
(a) We, or Kaldi for us, may terminate this Agreement at any time by giving you two months’ advance notice, which will be sent to the email address that you have provided to us.
(b) We, or Kaldi for us, can suspend the Wallet, restrict their functionality or terminate this Agreement at any time with immediate effect if:
i. you haven’t given us the information we need or we believe that any of the information that you have provided to us was incorrect or false; or
ii. you do not repay money that you owe to us; or
iii. you fail to provide the Personal Data necessary for us to comply with our legal or regulatory obligations and to fulfil this Agreement; or
iv. we reasonably suspect that the security of the Wallet has been compromised or that you, or any third party, have used, or intend to use the Wallet in a grossly negligent way or for fraudulent or other illegal purposes; or
v. we believe that your use of the Wallet may result in harm to us or our systems; or
vi. we believe that your continued use of the Wallet may damage our reputation; or
vii. you become bankrupt; or
viii. we are required to do so under Applicable Law or if we believe that your continued use of the Wallet may be in breach of Applicable Law; or
ix. we cannot process some or all of your Transactions due to the actions of third parties; or
x. you have breached an important part of this Agreement or have repeatedly breached any term of this Agreement and have failed to resolve it in a timely manner.
10.5 If we do suspend, restrict or terminate the Wallet then, if we are legally allowed to, we or Kaldi will notify you in advance or as soon as possible afterwards. We may advise anyone involved in the Transaction if a suspension has taken place. If possible, we or Kaldi will provide the reasons for the suspension, restriction, termination or refusal to execute a Transaction. If we suspend or block your Wallet, we will unblock it as soon as the reasons for blocking it no longer exist.
10.6 Once your Wallet is closed, and subject to any legal obligations that we have to comply with, you will be able to gain access to the funds in the Wallet at any time within six years from the date that this Agreement ends.
10.7 If your Wallet is closed and you request that we send the Available Balance back to you, we may require that the funds are sent to an account in your name. We may also require you to provide us with KYC information and/or documents so that we can check your identity. We may charge a Redemption Fee if you request your Available Balance before, or at least 12 months after, this Agreement ends. If we do charge a Redemption Fee, it is set out in the Fee Schedule.
10.8 If you owe us any funds or Fees when you request your Available Balance, we shall have the absolute right to deduct those funds of Fees from the funds held in your Wallet.
11. Loss or Theft of funds
11.1 You are responsible for protecting the Wallet funds as if it was cash in a physical wallet – if the Available Balance is lost or stolen, you may lose some or all of the money on the Wallet unless you contact us as specified in this clause.
11.2 If you know or suspect that someone has gained unauthorised access to the Wallet or if you think that a Transaction has not been carried out correctly, you must immediately lock your account within the setting section of the App in “Lock Account” and contact customer support via email at support@kaldi.co.uk
11.3 If our investigations show that you authorised a Transaction that you’re disputing or that you acted fraudulently or that you negligently or intentionally breached the terms of this Agreement (for example, if you showed someone your password and they made a payment using your Wallet without you knowing about it), we may not refund you the amount that was spent.
11.4 Once you report a loss, theft or unauthorised use of the Wallet, we will block them so that they can no longer be used.
11.5 You agree to cooperate with our agents, any supervisory authority, the police and us if the Wallet is lost, stolen or if we suspect that someone has used it fraudulently.
11.6 If you think that a Transaction has been made that you didn’t authorise or you think that it was incorrect, you must tell us as soon as possible and we will refund the amount immediately. We won’t refund it if we believe that the incident may have been caused by a breach of this Agreement, through gross negligence or if we have reasonable grounds to suspect fraud.
11.7 If you don’t think we’ve carried out a Transaction correctly, we will immediately try to trace the Transaction and will notify you of the outcome. We will not charge you for doing this. If we are liable for the Transaction, we will refund the amount as soon as we can, together with the amount of any fees which may have been charged to you.
11.8 If a Transaction that you’re disputing was initiated by a TPP, the TPP must prove that the Transaction was authenticated, accurately recorded and not affected by a fault linked to its payment initiation service.
11.9 If a Transaction that was made within the EEA or the UK arrived later than it should have, according to the terms of this Agreement, you may ask us to contact the receiving bank to ask them to treat it as if it was made on time.
11.10 We will only provide a refund if you request it from us within 8 weeks of the date on which it was debited.
11.11 If a Transaction is paid into the Wallet that should not have been, we will, where possible, immediately send the funds back to the account or bank acting for the person who sent the payment. If this happens, you agree to return the funds to us and to provide the help we need to recover the amount from you. If we cannot recover the funds, we are required to provide sufficient details about you and the incorrect payment to the bank or institution that sent the payment so that they can recover the funds.
12. Payment Disputes
12.1 If you dispute a Transaction that you have authorised, and which has been processed, you should settle this with the person you bought the goods or services from; we are not responsible for the quality, safety, legality or any other aspect of goods or services purchased with the Wallet.
12.2 If the dispute cannot be resolved you should contact us at Customer Services, and we will try to help you to resolve it.
12.3 If you have reason to believe that a Transaction was carried out without your consent or in error, you may ask Kaldi to investigate it. If an investigation occurs, the disputed amount will be unavailable to spend until our investigation is complete and if we receive information that proves the Transaction was genuine, this will be deducted from your Available Balance and we may charge you an investigation fee, subject to the Fee Schedule. If you do not have sufficient Available Balance, you must repay us the amount immediately when we ask for it.
13. Foreign Exchange
13.1 You can receive payments into the Wallet and make payments out of the Wallet in Pounds Sterling (GBP) only.
14. Our Liability
14.1 We shall not be liable for:
(a) any loss which occurs from anything which is directly or indirectly beyond our control.
(b) any loss of profits, loss of business, or any indirect, consequential, special or punitive losses;
(c) any loss arising from any use of the Wallet that does not comply with this Agreement;
(d) any goods or services that you buy with the funds in the Wallet;
(e) anyone refusing to accept the Wallet funds; or
(f) any damages that you suffer due to loss, fraud or theft that you have reported to us later than 13 months after the event/debit date.
14.2 If funds are incorrectly deducted from your Available Balance and this is our fault, our sole responsibility will be to pay you the correct amount.
14.3 Nothing in this Agreement shall exclude or limit our liability for death or personal injury resulting from our negligence or fraud.
14.4 The exclusions and limitations set out in this clause 14 will also apply to any of our partners, suppliers, contractors, representatives and any of their partners (if any) which may arise in connection with this Agreement.
15. Complaints
15.1 If you would like to make a complaint about the Wallet, please send an email to Kaldi’s Customer Services department at support@kaldi.co.uk
15.2 Customer Services will try to respond to you by email as quickly as possible and at the latest within 15 Business Days.
15.3 If you’re not happy with the response from our Customer Services team, you can escalate your complaint to the TPL Issuer Complaints Department directly via email at complaints@transactpay.com. Please ensure you include the required Personal Details so we can properly identify and contact you.
15.4 If TPL’s Complaints Department is unable to respond to your complaint immediately, you will receive confirmation that your complaint has been received and a formal investigation will be conducted. You will receive a formal response of our findings within 35 Business Days of your complaint. We will make every effort to reach a resolution to your complaint and will fully explain the reasoning behind our decision.
15.5 In the unlikely event that we are unable to resolve your issue to your satisfaction, you have the right to refer your complaint to the Financial Services Commission at: Payment Services Team, Financial Services Commission, PO Box 940, Suite 3 Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar or email psdcomplaints@fsc.gi
16. General Communication
16.1 When we or Kaldi communicate with you, we’ll do it by email or by push notification. We’ll use the latest contact details which you have provided us with.
16.1 You may contact Customer Services via the details which are set out in clause 1.
17. Personal Data
17.1 TPL will collect certain information about the user of the Wallet in order to operate the Wallet. We need you to provide your Personal Data (for example, your name and address) so that we can carry out our obligations under this Agreement. Sometimes we may need to use your Personal Data so that we can take certain steps, where you ask us to, before we enter into this Agreement. If you don’t provide the Personal Data which we ask you for, we will take steps to end this Agreement in accordance with clause 10.4(b)iii above.
17.2 We will manage and protect your personal data in accordance with all applicable data protection laws. For full and comprehensive information about when and why we collect personal information about you, how we use it and the conditions under which we may disclose it, please refer to our Privacy Policy which is provided to you at the time we collect your Personal Data.
18. Changes to this Agreement
18.1 We can update or amend this Agreement at any time if we give you at least 2 months’ notice first. If we do this, we shall ask Kaldi to notify you by e-mail (using the latest email address).
18.2 If you do not agree with our proposed changes to the Agreement, you may end this Agreement at any time within the 2-month notice period. You can also withdraw any unused Available Balance at that time without incurring a Fee. If you don’t notify us before the 2-month deadline, we will consider that you have accepted the changes to this Agreement.
18.3 If any part of this Agreement does not comply with any regulatory requirements, then we will not rely on that part, but we’ll treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with a new regulatory requirement, we will make those changes as soon as we reasonably can.
19. Language
Only the English language version of this Agreement, any communications that we send to you and any content on the Website will apply. If we translate this Agreement or any other content into another language, the translation is for reference only.
20. Governing Law
This Agreement is governed by Gibraltar law.
21. Jurisdiction
You agree to the non-exclusive jurisdiction of the courts of Gibraltar. ‘Non-exclusive jurisdiction’ means that you may also have the right to refer a dispute to the court of another country.
22. Miscellaneous
22.1 Any delay or failure to exercise any right or remedy under this Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time. This means that if we don’t enforce our rights against you at a particular time, we are still able to do so at a later time.
22.2 The Wallet is a payment service product and not deposit or credit or banking products and, as such are not governed by the Deposit Security Scheme of Gibraltar (https://www.gdgb.gi). The deposit scheme protects customers’ money when financial firms fail. You can find out more about them at the link provided above. We will, however, safeguard your funds so that they are protected by Applicable Law if we become insolvent. If you’d like further information on how your funds are protected, please contact Customer Services.
22.3 If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.
22.4 You may not transfer any of your rights and benefits under this Agreement. This means that the Agreement is personal to you, and you can’t transfer it to anyone else. You will remain liable until all Wallets issued to you are cancelled or have expired and all sums due under this Agreement have been paid by you in full. We may transfer our rights and benefits under this Agreement to a third party and may subcontract any of our obligations under this Agreement, if we reasonably believe that this would not have a significant negative effect on your rights.
22.5 The Wallet is provided by Transact Payments Limited pursuant to its licence from the Gibraltar Financial Services Commission.
22.6 Kaldi administers the Wallet provided by Transact Payments Limited and is available to give You customer service support if You have any queries. Kaldi will also conduct activities such as sponsorship, marketing, and providing the IT platform and will carry out due diligence on You.
Fee Schedule
Wallet Fees
This Fee Schedule informs you about the fees for using the main services linked to the Wallet. It will help you to compare these Fees with those of other accounts.
Fees may also apply for using services linked to the account which are not listed here. Full information is available in https://www.kaldiapp.co.uk/legal-pages/schedule-of-fees
A glossary of the terms used in this document is available free of charge here.
Fee Type
Fees
General wallet services
Maintaining the Wallet
Free
Payments (excluding cards)
Sending money within the UK
When sending money within the UK you can either:
(a) send money to an External Account;
(b) send money to your Investment Account (excluding Auto-Invest); or
(c) send money within Kaldi under an Account-to-Account Transfer.
3 free transfers are available between (a), (b), (c) and receiving money from your Investment Account.
4th transfer onwards is charged at £0.20 per transfer.
Sending money within the UK from your Savings Account to your Spending Account
Free
Sending money from your Spending Account to your Savings Account (Including Account Sweeps)
Free
Gifting your Cash Rewards and Roundups
Free
Sending money within the UK
Service not available
n/a
Receiving money from within the UK
From an External Account
Free
From with Kaldi under Account-to-Account Transfer
Free
From gifted Cash Rewards and Roundups
Free
Receiving money from your Investment Account
3 free transfers are available between (a) (b) and (c) when receiving money from your Investment Account.
4th transfer onwards is charged at £0.20 per transfer.
Receiving money from outside of the UK
Service not available
n/a
Cards and cash
Service not available
n/a
Overdrafts and related services
Arranged overdrafts
n/a
Unarranged overdrafts
n/a
Other fees
Inactivity Fee
Free
Redemption Fee
Free
Section 2: Schedule 1 WealthKernel retail client terms and conditions.
- Relationship with WealthKernal
- Communication and instructions
- WealthKernel services
- What are your obligations?
- Contributions into your account
- Custody
- Client money
- Execution-only service
- Discretionary management service
- Executing transactions
- Voting rights
- Dividends
- What are the specific risks of the productions you are investing in?
- Security
- Liability
- Conflicts of interest
- Complaints
- Fees
- Investor compensation
- Cancellation rights
- Changing or replacing these terms
- Termination
- General
An explanation of the relationship between WealthKernel and you.
You have a relationship with WealthKernel because you have an account(s) (your “Account”) with Kaldi Financial Technology Limited, a company incorporated in England and Wales under the company number 13757407 and whose registered office is S4 Oxford Centre For Innovation, New Road, Oxford, England, OX1 1BY (your “Introducer”).
By agreeing to these terms, you acknowledge that you have received them and read them carefully, acknowledging that they will apply to the investments you make with your Introducer through WealthKernel.
In this Schedule, unless the context otherwise requires: references to clauses are to clauses of this Schedule; the singular includes the plural and vice versa; “person” denotes any person, partnership, corporation or other association of whatever nature; and any references to any directive, statute, statutory instrument or regulations shall be references to such directive, statute, statutory instrument or regulations as from time to time amended, re-enacted or replaced and to any codification, consolidation, re-enactment or substitution thereof as from time to time in force and any reference to the Financial Conduct Authority (the “FCA”) and rules made by it shall include its successor as regulator and rules made by the successor as regulator in substitution for those rules. References to any rules by number will include references to the corresponding rules (if any) made by the successor. In these Schedule references to any law, statute or statutory provision will include any subordinate legislation made under any of them and will be construed as references to such statute, statutory provision and/or subordinate legislation as modified, amended, extended, consolidated, re-enacted and/or replaced and in force from time to time. For the avoidance of doubt, any such references include references to the preservation, continuation of effect, conversion, or incorporation of any of them into the law of England and Wales, Scotland and Northern Ireland, whether by the European Union (Withdrawal) Act 2018 or any other legislation relating to the withdrawal of the UK from the EU.
Headings are for convenience only and have no bearing on the interpretation of these terms.
1. Relationship with WealthKernel
1.1 Your Introducer has entered into an agreement (“WealthKernel Agreement”) with WealthKernel Limited, company number 09686970, registered office 41 Luke Street, London, United Kingdom, EC2A 4DP (“WealthKernel”), on behalf of themselves and each of its customers (“Customers”) whereby WealthKernel has agreed to provide the Customers with the services specified in clause 3 below.
Your Introducer has entered into an agreement (“WealthKernel Agreement”) with WealthKernel Limited, company number 09686970, registered office 41 Luke Street, London, United Kingdom, EC2A 4DP (“WealthKernel”), on behalf of themselves and each of its customers (“Customers”) whereby WealthKernel has agreed to provide the
Customers with the services specified in clause 3 below.
1.2 By signing with your Introducer, you also accept and are bound by the terms of this Agreement. You need to understand that this means you will be both a customer of your Introducer and a customer of WealthKernel.
1.3 WealthKernel is authorised and regulated by the FCA which is at 12 Endeavour Square, London E20 1JN. Its Firm Reference Number is 723719.
1.4 In consideration of WealthKernel making their services available to you, you agree that:
- your Introducer is authorised to enter into the WealthKernel Agreement on your behalf as your agent;
- you are bound by the terms of the WealthKernel Agreement as summarised in this Schedule and acknowledge that the WealthKernel Agreement constitutes a contract between you and your Introducer and also between you and WealthKernel;
- your Introducer is authorised to give instructions to WealthKernel on your behalf and to provide information concerning you to WealthKernel and WealthKernel shall be entitled to rely on any such instructions or information without further enquiry;
- WealthKernel is authorised to hold cash and investments on your behalf and is authorised to transfer cash or investments from your Account to meet your settlement or other obligations to WealthKernel.
1.5 WealthKernel will not provide you with investment advice nor is responsible for any investment advice given to you by your Introducer or any third party.
2. Communication and intructions
2.1 WealthKernel shall only accept instructions concerning your Account from your Introducer and not directly from you, unless a separate specific agreement has been made relating to instructions, (including such further mandate and/or indemnities as WealthKernel may require). Unless your Introducer notifies WealthKernel in good time in writing to the
contrary to prevent the processing of any instructions, WealthKernel shall be entitled to rely upon and act in accordance with any instruction which WealthKernel believes in good faith to have been given by your Introducer on your behalf. WealthKernel reserves the right to take such action as WealthKernel considers appropriate, in accordance with the
WealthKernel Agreement. WealthKernel will not be required to verify or clarify any instruction received unless WealthKernel believes this is needed for complying with its obligations. WealthKernel will not be responsible for any delays or inaccuracies in the transmission of any instructions or other information due to any cause outside WealthKernel ’s reasonable control.
2.2 WealthKernel may, in its absolute discretion, refuse to accept any order or other instruction for your Account held through your Introducer. WealthKernel will advise your
Introducer of the reason for its decision unless prevented from doing so by law, Court order or instruction by the FCA.
2.3 You should direct all enquiries regarding your Account to your Introducer and not to WealthKernel.
2.4 Any communications (whether written, oral, electronic, or otherwise) between you and WealthKernel shall be in English.
3. Wealthkernel services
3.1 Your Introducer is the agent of each Customer in its dealings with WealthKernel. Under the WealthKernel Agreement, WealthKernel has a direct contractual relationship with the Customer for the provision of (i) custody and trading services, (ii) investment management services and (iii) discretionary management services (the “Services”).
3.2 In providing the Services, WealthKernel will treat you as a retail client. This means that you will have the highest level of protection under the rules and guidance provided by the
Financial Conduct Authority (“FCA”). It is open to you to request a different client categorisation to the one which WealthKernel has given you, but WealthKernel may, in its
sole discretion, reject any such request. These Services depend on you retaining your Introducer. However, should your relationship with your Introducer end for reasons
outside your control, WealthKernel will ensure that investments made using the Services are protected, and contact you regarding next steps. WealthKernel will use your name and contact details (in particular, your telephone number, email and/or postal address) for this
purpose.
3.3 Your Introducer will share your contact details with WealthKernel in connection with the Services, as well as such personal details as may be required to allow WealthKernel to
comply with relevant UK law, including the anti-money laundering and counter-terrorist financing regulations.
3.4 WealthKernel collates and processes your data to enable us to fulfil the services listed in this Agreement. For further details about processing of your personal information, please
see WealthKernel Privacy Policy available at www.wealthkernel.com.
3.5 To be eligible to hold an Account and receive the Services, you must be a resident of the UK for tax purposes. WealthKernel shall treat the address which you provide your
Introducer when signing up for the Services as your permanent residential address for Tax residency purposes.
3.6 Please note that neither WealthKernel nor its employees provide, nor do accept responsibility for, legal, tax or accounting advice in relation to the Services.
3.7 All communications in relation to the Services will be your Introducer’s responsibility. However, WealthKernel reserves the right to contact any Customer directly and obtain instructions or information from them if WealthKernel reasonably determines, in good faith, that such action is necessary to protect the interests of the Customers or
WealthKernel.
4. WHAT ARE YOUR OBLIGATIONS?
4.1 To the extent relevant to the Services, you must comply with the following obligations:
- confirm that you have not supplied your Introducer with information in your suitability questionnaire -if applicable- or otherwise which is inaccurate or misleading;
- notify your Introducer promptly of any change to your information previously supplied;
- supply your Introducer with all information, documentation or copy documentation that WealthKernel requires in order to allow WealthKernel to carry out its client onboarding procedures;
- provide your Introducer with any additional information which WealthKernel may reasonably require in order that it can fulfil its legal, regulatory and contractual obligations;
- confirm that the investments and cash within your Account are within your complete ownership and free from all liens, charges and any other encumbrances;
- ensure the safe keeping of any passwords or security credentials to the Account and not deal, nor authorise anyone else to deal in the investments in your Account ;and
- undertake to sign and/or produce, by the time your Introducer ask you to, any documents WealthKernel may need to enable it to carry out its duties on your behalf.
5. CONTRIBUTIONS INTO YOUR ACCOUNT
5.1 Contributions into your Account can be made by bank transfer, direct debit (“Direct Debit Service”), or any other method you may be advised from time to time. It is not accepted credit or prepaid cards as payment methods.
5.2 We will only accept payments into your Account in GBP, EUR or USD from a UK bank account or European bank account, or from a provider regulated and authorised under
the Payment Services Regulations 2017 as amended from time to time (“Payment Services Regulations”).
5.3 WealthKernel reserves the right to reject any payments to your Account for any reason it determines including but not limited to the prevention of money laundering and
counter-terrorist funding.
5.4 WealthKernel reserves the right in respect of any payment to your Account to
- impose a minimum amount, maximum amount and frequency for direct debit payment instructions or another payment facility which can vary from time to time;
- suspend the operation of the mandate or collection of payments;
- withdraw the Direct Debit Service or other payment service to your Account.
5.5 When you make a payment by direct debit, your payment will be processed by an authorised third party that is subject to the Payment Services Regulations. These payments typically take 3 business days to reach WealthKernel (with a maximum of 7 business days), during which time the money is held by the relevant authorised service provider in an account protected by the relevant regulations.
5.6 If a direct debit payment is cancelled or rejected after the monies have been received, the payment will be returned, and the monies removed from your Account. This may require
us to sell investments in your Account to the value of the original payment.
6. CUSTODY
6.1 WealthKernel will register your investments in the name of its nominee WealthKernel Nominee Limited (“WealthKernel Nominee”). WealthKernel Nominee will hold onto your
investments on your behalf, and you will be their beneficial owner.
6.2 All investments held in custody will be pooled and allocated between Customers in accordance with the FCA Rules. Accordingly, individual entitlements may not be
identifiable by separate certificates, documents of title or entries on the issuers register. In the event of an irreconcilable shortfall following a default by any sub-custodian or any third party holding or delivering your investments, you may not receive your full entitlement and you may share in any shortfall on a pro rata basis with other Customers. If you need more information on this, please let WealthKernel know through your Introducer.
6.3 WealthKernel will be responsible for receiving and claiming dividends payments to be credited to your Account. WealthKernel will also credit any other payments received for
your interest to your Account. All dividends or payments credited to your Account will be net of any withholding tax and other deductions required to be made by WealthKernel
and/or the payee in accordance with applicable legal or regulatory requirements. WealthKernel will provide details of all such deductions required to be made by WealthKernel and will pass on such information in relation to such deductions by others as WealthKernel may receive. Your Introducer will be responsible for any costs and expenses WealthKernel may incur in receiving and claiming dividends, interest payments
and any other payments. WealthKernel, WealthKernel Nominee and any relevant sub-custodian will not be responsible for reclaiming any withholding tax and other deductions. In the event US source income credited to your Account, these will carry a 30% of withholding tax (NRA withholding) and other deductions required to be made by WealthKernel and/or the payee in accordance with applicable legal or regulatory
requirements.
6.4 WealthKernel shall not be responsible for informing you or your Introducer of any Corporate Actions or events concerning investments held in custody including take-over
offers, capital reorganisations, company meetings, conversion or subscription rights but will nevertheless do so, so far as reasonably practicable. WealthKernel shall be entitled to apply a default response, as determined in its reasonable discretion, to Corporate Actions.
6.5 WealthKernel may liquidate your investments and pay the money to charity, in accordance with the FCA Rules, if WealthKernel does not hear from you through your Introducer in relation to your investments for at least twelve years. Where WealthKernel has done so your Introducer undertakes to pay you a sum equal to the value of the asset at the time it
was liquidated or paid away, should you claim an asset in the future.
6.6 WealthKernel may appoint agents, nominees, and sub-custodians (whether in the United Kingdom or overseas), to hold investments in your Account. WealthKernel may also
appoint sub-custodians (including sub-custodians overseas) to hold investments for your Account on such terms as WealthKernel considers appropriate. These sub-custodians may take a lien over investments held by them and/or may be entitled to other security rights, including rights of set-off, retention or sale.
6.7 WealthKernel will exercise due skill, care, and diligence in the selection and monitoring of agents, nominees and sub-custodians. WealthKernel will be responsible for the acts and
omissions of WealthKernel Nominee, however, in the absence of its fraud or wilful default, WealthKernel shall not be responsible for the default of any agents, nominees and
sub-custodians, securities depository, intermediate broker, clearing or settlement system or participant in such a system. In the case of any investments held overseas, there may be different settlement, legal and regulatory requirements in overseas jurisdictions from those applying in the United Kingdom and there may be different practices for the
separate identification of investments.
6.8 Your investments might be held by an overseas sub-custodian appointed by WealthKernel. If this is the case your investments might be registered in the name of the overseas
sub-custodian. Before this occurs WealthKernel will take reasonable steps to determine that it is in your best interests for this to happen and that it is not practical for your
Introducer to do otherwise, because of the nature of applicable law or market practice. When taking these steps WealthKernel will make adequate investigations of the overseas jurisdiction by reference to laws and regulations.
6.9 WealthKernel will only allow your investments to be held by an overseas sub-custodian in an overseas jurisdiction that regulates and supervises the safekeeping of investments for
another person who is subject to such regulation and supervision, subject to clause 6.10 below.
6.10 WealthKernel will not allow your investments to be held by an overseas sub-custodian in a country that does not regulate the safekeeping of investments, unless the nature of your investment(s) or the Services connected with them are such that it requires they be held in that country.
7. CLIENT MONEY
7.1 Any identifiable money (in any currency) received by WealthKernel for your Account (“Client Money”) will be received and held by WealthKernel in accordance with the FCA Rules detailed in the Client Asset Sourcebook. Client Money will be pooled in an omnibus Client Money account with an approved banking institution (“Approved Bank”) or a
qualifying money market fund selected by WealthKernel in accordance with the FCA Rules. Alternatively, WealthKernel may hold Client Money in an authorised central counterparty.
7.2 In the event of an irreconcilable shortfall in the omnibus Client Money account following a default of an Approved Bank or any third party holding Client Money (such as a clearing
house, money market fund, settlement or money transfer system) you may not receive your full entitlement and may share in any shortfall on a pro rata basis with other affected
Customers. We will inform you if any money in your Account is affected in this way.
7.3 WealthKernel may, from time to time, hold Client Money in a bank account with an Approved Bank outside the United Kingdom. In such circumstances, the legal and regulatory regime for the relevant Approved Bank may be different from that of the United Kingdom and, in the event of a default of the Approved Bank, such money may be treated differently from the position that would apply if the money was held by an Approved Bank in the United Kingdom and the rights and protections under the FCA rules will not be available to you in respect of the overseas Approved Bank. It will be WealthKernel’s responsibility to bring these arrangements to your attention. We will inform you if any money in your Account is affected in this way.
7.4 Any money held in a qualifying money market fund will not be held in accordance with the FCA requirements for holding client money. In accepting these terms you provide
consent to the placement of Client Money in a money market fund. These will be held in the same way as custody assets (see Clause 6 above).
7.5 WealthKernel does not pay interest on Client Money.
7.6 You agree that WealthKernel will cease to treat as Client Money any unclaimed balances and will pay these sums to charity, after a period of six years provided that WealthKernel
has otherwise taken reasonable steps to trace you and return any balance to you. WealthKernel will nevertheless make good any subsequent valid claim against such balances.
7.7 In the event of WealthKernel’s insolvency your money, by virtue of having been separated from our assets and held in a Client Money account, will not be available to our creditors.
However, should a third party with whom your money has been deposited default the following may happen:
- UK bank accounts: If your money has been deposited in a UK bank account it will typically be held in a pooled account with other client’s money. If the third party bank defaults and there is a shortfall that cannot be met, then you may have to share in the loss according to the proportion of the funds attributable to you in the pooled account.
- Non-UK bank accounts: If your money has been deposited in a non-UK bank account you face the same risk of loss as you would for a UK bank account. Additionally the laws of that country might be different from the laws and regulations in the UK. Your money might be less secure and might be treated differently than it would have been treated if it had been held in a UK bank account.
- Money market funds: If your money is held in one or more money market funds it will typically be held in a pooled account with other clients’ money. If the fund(s) default and there is a shortfall, you may have to share in the loss on a pro rata basis. In addition, you may be subject to the laws of the country in which the money market fund is domiciled, which may be different to the laws of the UK.
- Other third parties: If your money has been passed on to another third party there is a risk that you could suffer financial loss if that third party defaults. These third parties will not always be able to keep your money separate from their money. This means that if they become insolvent WealthKernel will only have an unsecured claim against them on your behalf. This means that they might not be able to pay WealthKernel enough money to cover all Customer’s unsecured claims.
7.8 Your Introducer will notify you as soon as possible should your Account balance fall to the point where the charges are greater than the credits.
8. EXECUTION-ONLY SERVICE
8.1 WealthKernel will provide a service with investment options on a non-advised basis (“Execution-only service”).
8.2 In the provision of the Execution-only service, WealthKernel does not therefore check whether investments you select are suitable or appropriate for you.
8.3 You do not, therefore, benefit from the protection of the rules on assessing appropriateness. You must ensure that any investments you make are appropriate investments for you.
9. DISCRETIONARY MANAGEMENT SERVICE
9.1 WealthKernel will provide a portfolio management service (“Discretionary Management Service”) where WealthKernel will manage your investments on a discretionary basis. This
means that WealthKernel will manage investments in your Account in accordance with the investment mandate selected.
9.2 You will provide your Introducer with personal information so that WealthKernel can first determine if investing using our Discretionary Management Service is suitable for you. If you are unsure or feel that your needs go beyond the scope of the Discretionary Management Service, you should obtain independent financial advice before using our Discretionary Management Service.
9.3 What is WealthKernel’s discretion when managing your investments?
- Where WealthKernel manages your investments under the Discretionary Management Service WealthKernel will have complete discretion in respect of the relevant investments in your Account and order sales and purchases of investments without referring to you but always in accordance with the investment mandate selected and may use a broker or agent.
- WealthKernel also has the right to change your investments should circumstances change, for example you withdraw your money so that what is left is not sufficient to justify the strategy being used. WealthKernel may also exercise this right if the nature of your investments change to the point they no longer match with the requirements of your Personal Investment Report.
- WealthKernel does not delegate any element of the Discretionary Management Service. However, WealthKernel reserves the right to do so, for example, in order to provide you with an improved level of service. WealthKernel will notify you through your Introducer before delegating any aspect of the discretionary management service.
9.4 Ongoing suitability:
- Every 12 months your Introducer will contact you to gather the information required by WealthKernel to make sure that your selected discretionary portfolio is still suitable.
- If WealthKernel finds that you are not suitable for your selected discretionary portfolio, WealthKernel reserves the right to exit you from the Discretionary Management Service. Your introducer will explain why this happened and offer you a way to resolve the issue.
9.5 WealthKernel will provide you through your Introducer with the required information to allow you keep track of the Discretionary Management Service performance.
10. EXECUTING TRANSACTIONS
10.1 When providing the Services, WealthKernel will use its best efforts, in accordance with its Order Execution Policy. For an explanation of how transactions are executed on your
behalf, please see WealthKernel’s Order Execution Policy available at www.wealthkernel.com.
10.2 This sets out how WealthKernel ensures that, when executing transactions on your behalf, all sufficient steps are taken to obtain the best possible result for you on a consistent basis, taking into account relevant factors, including: price, cost, speed, likelihood of execution and settlement, size, nature or any other consideration relevant to the execution of your order.
10.3 Please note that WealthKernel needs to comply with the rules and regulations of the relevant investment markets and exchanges. As such, by agreeing to these Terms, you
authorise WealthKernel to take all steps that may be required or permitted by these relevant markets or exchanges, as well as to generally act in accordance with good market
practice.
10.4 Furthermore, you confirm that:
- your orders may be executed by a third-party broker other than WealthKernel;
- your orders may be executed outside of a regulated market, multilateral trading facility or organised trading facility, and by accepting this agreement, you expressly consent to the execution of your orders in such circumstances;
- WealthKernel has your express instruction not to take measures to facilitate the earliest possible execution of any unexecuted orders in a manner that is easily accessible to other market participants; and
- WealthKernel may aggregate your order with those of other clients. Whilst WealthKernel will act fairly, the effect of this aggregation may work to your disadvantage in relation to a particular order.
11. VOTING RIGHTS
11.1 In providing you the Services, WealthKernel may decide at its discretion whether to procure the exercise of any voting rights attaching to your investments.
11.2 WealthKernel shall be entitled to exercise such rights at its own discretion, providing that WealthKernel follows its conflicts of interest policy.
12. DIVIDENDS
12.1 WealthKernel will round all dividend payments to the nearest whole penny with the exception of amounts below £0.005 which will not be credited to your account.
12.2 Dividends will only be paid in GBP and will become due and payable to you once WealthKernel has received them from its sub-custodian and, if required, convert them
into GBP. Once the dividend has been converted to GBP, it will be paid into your Account within ten UK business days.
13. WHAT ARE THE SPECIFIC RISKS OF THE PRODUCTS YOU ARE INVESTING IN?
13.1 Below are set out the general risks involved when investing:
- Insolvency risk: is the risk of losing (part of) the investment when the issuer of the asset defaults.
- Price risk: is the risk of a decline of an investment, mainly influenced by the performance of the issuer of the asset.
- Market fluctuation and volatility: is the risk of losing (part of) the investment due to market circumstances and factors that affect the overall performance of the financial markets.
- Geographic risk: is the risk of losing (part of) the investment due to the political and economic instability of the country in which the company you invested in is established and/or active or where a bond has been issued.
- Inflation and interest rate risk: is the risk that inflation and interest rates undermine the investment returns and cause a decline in purchasing power.
- Liquidity risk: is the risk of limited ability to buy or sell an investment that could lead you to run the risk of being unable to sell your investment or being unable to do so for a reasonable price.
- Currency risk: this risk occurs when you invest in other currencies than GBP, as if the exchange rate of the other currency compared to GBP changes, this will impact the value of your investment.
- Timing risk: this risk occurs when your order is aggregated with other orders and executed during an execution window, as due to the inherent nature of a moving market, it is likely that the execution price will differ from the price at the moment of instructing the order.
- Legal risk: is the risk of legal actions or changes, including those taken by governments or regulators, that undermines the value of an investment, and the ability to sell it.
- Service interruption risk: is the risk of not being able to submit orders or your order being cancelled due to an interruption of the Services caused by a market issue, and external provider or our own systems.
13.2 In addition to the above, below are set out the specific risks of investing in fractional shares:
- Rounding: WealthKernel rounds all fractional holdings to four decimal places. Rounding may also affect your ability to be credited for cash dividends, stock dividends and stock splits. For example, WealthKernel does not credit cash dividends under 0.01 GBP. WealthKernel reserves the right to modify in the future the number of decimal places so that the minimum fractional holding for any investment may increase.
- Transfer of fractional shares: fractional shares are not transferable. If you close your Account, the fractional shares held in your Account will need to by liquidated.
13.3 In addition to the above, collective investments such as Exchange Traded Funds (ETFs) carry their own specific risks that need to be reviewed by you in their Key Information
Document.
13.4 You should also consider that your liability to tax depends on your personal circumstances, and independent advice should be sought if required.
13.5 If any of the risks outlined above are unclear or you would like to discuss the risks you face in further detail, please contact your Introducer.
14. SECURITY
14.1 As As continuing security for the performance of your obligations pursuant to the terms of the WealthKernel Agreement including, without limit, the payment of all sums due to WealthKernel by you, or through your Account, you agree to grant WealthKernel to the extent permitted under applicable law or regulation a pledge, lien and right of set-off over and in respect of, all and any investments, documents of title to property, documents representing property and all money, investments and other assets of any nature held by
or subject to the control of WealthKernel (its nominees and sub-custodians) for your account (including, without limitation, the benefit of all contractual rights and obligations
and any proceeds of sale), to recover its costs, charges and any other sums incurred in relation to the provision of the Services, including as appropriate to realise sell, charge,
pledge, deposit, borrow against or otherwise deal the cash or assets within your Account to meet those costs charges and other sums.
14.2 WealthKernel shall have, to the greatest extent permitted by law and the FCA Rules, all of the rights of a secured party with respect to any money or other assets charged to it and you confirm that you will, at the request of WealthKernel, take such action as may be required to perfect or enforce any security interest and each irrevocably appoints
WealthKernel as their attorney to take any such action on their behalf.
14.3 You represent and warrant to WealthKernel that you are the sole and beneficial owner of all money, investments or other assets of any nature transferred to or held by WealthKernel their nominees and sub-custodians or the same are transferred to or held by WealthKernel their nominees and sub-custodians with the legal and beneficial owner's
unconditional consent and, in any event, are and will be transferred to or held by WealthKernel their nominees and sub-custodians free and clear of any lien, charge or other encumbrance and that you will not charge, assign or otherwise dispose of or create any interest therein.
14.4 Provided WealthKernel has not been negligent, fraudulent or wilful default, WealthKernel shall have no liability to you for any cost, loss, liability and expense, including without limit any loss of profit or loss of opportunity incurred or suffered by you in consequence of any exercise by WealthKernel of any right or remedy under this clause and any purchase, sale, or other transaction or action that may be undertaken by WealthKernel shall be at such price and on such terms as WealthKernel shall, in its absolute discretion, determine.
14.5 In exercising any right or remedy pursuant to this clause, WealthKernel is authorised to combine accounts, effect such currency conversions and enter into such foreign exchange transactions with, or on behalf of, you, at such rates and in such manner as WealthKernel may, in its absolute discretion, determine.
15. LIABILITY
15.1 Nothing in the terms set out in this Agreement excludes or restricts any liability of WealthKernel resulting from:
- death or personal injury; or
- fraud or wilful default of WealthKernel.
15.2 Subject to clause 15.1, WealthKernel shall not in any event be liable for loss of profits, loss of opportunity, loss of business, loss of savings, loss of goodwill, claims by third parties, loss of anticipated savings (whether direct or indirect) or for any type of special, direct, indirect or consequential loss (or the loss of an opportunity to gain) howsoever caused,
even if caused by WealthKernel negligence and/or breach of contract and even if such loss was reasonably foreseeable or WealthKernel had been advised of the possibility of the
Customer incurring the same.
15.3 In particular, WealthKernel is not liable for
- any unavailability of the Services as a result of scheduled or urgent maintenance work of WealthKernel’s systems;
- any delays in the Services, including the execution of Instructions or settlement of orders, or for market movements between the time that an Instruction was placed and the time it was executed;
- any loss or failure to provide the Services, caused by any event outside its reasonable control, including unavailability of the Services caused by disruption to or failure of market infrastructure, communications networks or technology systems.
16. CONFLICTS OF INTEREST
16.1 WealthKernel will always endeavour to act in your best interests as our client. However, circumstances can arise where WealthKernel or one of its other clients may have some
form of interest in business being transacted for you.
16.2 WealthKernel or its associates may provide services or enter into bargains in relation to which WealthKernel, or its associates, has, directly or indirectly, a material interest or a
relationship of any description with a third party which may involve a conflict of interest or potential conflict of interest with you. WealthKernel or any of its associates may, for
example:
- for its interests be the counterparty to a transaction that is executed by WealthKernel (whether or not involving a mark-up or a mark-down by WealthKernel or its associates);
- for its interests have a (long or a short) position in the investments to which any of your instructions relate; or
- for its interests be connected to the issuer of the investment to which any instructions relate.
16.3 WealthKernel may receive remuneration from fund managers or Approved Banks in connection with WealthKernel providing services to them. These payments are calculated
by reference to the agreement WealthKernel has with that person. If that means there will be a deduction in the value of your Account, that deduction will be disclosed to you as
set out in the FCA Rules.
16.4 WealthKernel may as part of the provision of the Services receive acceptable minor-monetary benefits.
16.5 WealthKernel has adopted conflict of interest policies in accordance with the FCA’s requirement for authorised firms to pay due regard to the interests of their Customers, treat them fairly and manage conflicts of interest fairly, both between themselves and their Customers and between different Customers.
16.6 You acknowledge that neither WealthKernel nor any of its associates is required to disclose or account to you for any profit made as a result of acting in any manner described above, except as set out in the FCA’s then current rules.
17. COMPLAINTS
17.1 In the event of any complaint regarding WealthKernel ’s services you should contact in writing by email to complaints@wealthkernel.com.
17.2 WealthKernel will, as soon as is practicable, investigate the matter with any employees who may be directly concerned to determine the appropriate course of action. After investigating WealthKernel will write to you detailing the results of the investigation and offering, where appropriate, redress.
17.3 If WealthKernel does not deal with your complaint to your satisfaction, you can refer it to the Financial Ombudsman Service. This does not prevent you from taking legal proceedings. The Financial Ombudsman Service’s contact details are:
- Financial Ombudsman Service
- Exchange Tower
- London E14 9SR
- Tel: 0800 023 4567
- Email: complaint.info@financial-ombudsman.org.uk
- www.financial-ombudsman.org.uk
17.4 WealthKernel will consider a complaint to be closed in any of the following circumstances:
- If at any time a complainant has accepted in writing an offer of redress or has written to WealthKernel confirming that he/she is satisfied with WealthKernel’s response to the complaint (or simply confirms in writing that he/she wishes to withdraw the complaint). The Head of Compliance will write to the complainant acknowledging receipt, making redress (if appropriate) and confirming that the complaint has been closed; or
- If you have not replied to an initial or interim letter offering redress having been invited to do so within eight weeks of the date of the letter and such offer of redress has been made, or set aside for you to claim if it cannot be made because you have not replied.
18. FEES
18.1 WealthKernel does not charge you directly for their Services, rather WealthKernel provides the Services on the basis that your Introducer pays their fees on your behalf from
your Account.
18.2 In the event of non-payment or late payment of fees, you agree that WealthKernel may use, sell, retain or set-off assets held on your behalf. WealthKernel will only exercise this
right if WealthKernel has asked your Introducer for payment in writing and the sum is outstanding for 30 calendar days from the date of our request.
19. INVESTOR COMPENSATION
19.1 WealthKernel is covered by the Financial Services Compensation Scheme (“FSCS”). This means you may be entitled to compensation from the scheme if WealthKernel cannot meet our obligations. The level of compensation depends on the type of business and the circumstances of your claim, and you are covered up to a maximum of £85,000 per person.
19.2 Further information about compensation arrangements is available from the Financial Services Compensation Scheme at www.fscs.org.uk.
20. CANCELLATION RIGHTS
20.1 WealthKernel will always honour your statutory rights. After agreeing to invest with your Introducer, you are still entitled to cancel your investment for up to 14 calendar days after having opened your Account (the “Cancellation Period”). This is done by sending a written notice of the cancellation to the Introducer.
20.2 If you cancel your investment within the Cancellation Period, WealthKernel will sell your investments and return the money from any sale to you. WealthKernel will sell your
investments within 2 business days (on which the relevant markets are open) of receiving the cancellation instruction, subject to circumstances beyond our control.
20.3 Please be aware that if the value of your investment(s) has fallen you will not get back the full amount you invested. You will also be liable for any costs to be charged by your
Introducer in order to sell the investments.
21. CHANGING OR REPLACING THESE TERMS
21.1 WealthKernel may amend these terms at any time. If you object to any of these amendments to these terms, such amendments will not be binding on you, but your Account will be suspended with immediate effect and move to close your Account as soon as reasonably practicable. Any amended version of this terms will supersede any previous version of the agreement entered into WealthKernel and you.
21.2 Changes to the terms of this Schedule may take place for the following reasons:
- Changes to relevant law or regulation, or a decision of the Financial Ombudsman Service.
- Changes to the way WealthKernel are taxed (including the requirement to pay any government or regulatory levy), or you and your product are taxed.
- Changes required by any regulatory or tax authority or industry guidance or codes of practice.
- Changes in the way investment markets work, including changes in investment/securities dealing or administration which may affect your Account.
- To make the terms easier to understand and any other changes that are not detrimental to you.
- If it becomes impossible or impractical, in WealthKernel’s reasonable opinion, to carry out any of the terms as a result of circumstances beyond WealthKernel’s reasonable control.
- To reflect changes to the Services or the manner in which WealthKernel provides them to you.
- To reflect changes to the level of charges applicable to your Account.
- To reflect changes to the range of investments available to you from time to time.
- To reflect improvements to the Services.
21.3 Changes to the terms of this Schedule which are due to reasons outside WealthKernel’s control (e.g. for the purposes of complying with regulatory requirements) or are not
detrimental to you (e.g. improvements to the Services) will take effect immediately and WealthKernel will notify you at the next appropriate opportunity. WealthKernel will not be
liable to you for any failure or delay in performing its obligations under this Schedule if such failure or delay is due to any cause outside its reasonable control. Events outside our reasonable control include, but are not limited to:
- Acts of God, fire, earthquake, storm or flood.
- Explosion, nuclear accident or collision.
- Sabotage, riot, civil disobedience, strikes, terrorism.
- Epidemic, national emergency (whether in law or fact), or act of war.
- Any change to the law or regulation of a governmental or regulatory body.
- Market conditions affecting the execution or settlement of transactions in respect of your Account.
- Any targeted network attack or interruption of the internet or other telecommunications service.
- Loss of supply of essential services including electrical power and third party services. Any other cause beyond our reasonable control which prevents WealthKernel administering your Account for a given period of time.
21.4 Otherwise, your Introducer will notify you about any material changes at least 30 calendar days before a change becomes effective and where this is reasonably possible. You will be deemed to accept and agree to any and all amendments notified to you unless you notify your Introducer otherwise within such period.
21.5 If it is not, your Introducer will write to you at the earliest opportunity after the change has taken place.
22. TERMINATION
22.1 Your relationship with WealthKernel will terminate if you close your Account.
22.2 If for whatever reason your Introducer’s relationship with WealthKernel ends, your Introducer will tell you about any arrangements with another service provider and will tell you what that means to you and your Account will be closed.
22.3 If you do not accept the option to transfer to another service provider and your funds cannot be returned to you for any reason, WealthKernel will charge you £2 per account,
per month, adjusted by Consumer Price Index ( hereinafter, “CPI”) annually.
22.4 Additionally, WealthKernel may terminate or suspend the Services in exceptional circumstances. Exceptional circumstances include the following:
- if WealthKernel has good reason to suspect that you are behaving fraudulently or otherwise criminally;
- if you have not given your Introducer any information WealthKernel needs, or WealthKernel has good reason to believe that information you have provided is incorrect or not true;
- if you have broken these terms in a serious or persistent way and you have not put the matter right within a reasonable time when asked you to;
- if WealthKernel has good reason to believe that continuing to provide the Services to you could damage WealthKernel’s reputation or goodwill;
- if you've been declared bankrupt; or
- if WealthKernel has to do so under any law, regulation, court order or supervisory authority instruction.
22.5 WealthKernel may also decide to terminate or suspend your Account for other reasons. WealthKernel would contact you through your Introducer at least 30 business days before
WealthKernel does this.
23. GENERAL
23.1 WealthKernel is required to and will observe and apply the requirements of the law of England applicable to the provision of the Services under the WealthKernel Agreement.
Notwithstanding the foregoing, WealthKernel’s obligations to you shall be limited to those set out in this Schedule and WealthKernel shall not owe any wider duties of a fiduciary or
any other nature to you.
23.2 Requests for paper statements of transactions carried out or a valuation of your account(s) will be billed at £15 per statement, per account adjusted for CPI annually.
23.3 If you die, WealthKernel will suspend taking instructions in relation to your estate. This means that WealthKernel will continue to manage your Account in accordance with any
instructions you have given WealthKernel so far. WealthKernel also reserves the right to exercise our absolute discretion to make payments to HMRC to help you deal with inheritance tax. Otherwise, WealthKernel will only take further instructions once WealthKernel has been presented with a valid grant of representation from a court.
23.4 No person other than you and your legal representatives shall be entitled to enforce these terms set out in this Schedule in any circumstances. You may not assign or transfer any of your rights or responsibilities in relation to your Account with WealthKernel.
23.5 Any failure by WealthKernel (whether continued or not) to insist upon strict compliance with any of the terms set out this Schedule shall not constitute nor be deemed to
constitute a waiver by WealthKernel of any of its rights or remedies.
23.6 These terms set out in this Schedule shall be governed by English law and you hereby irrevocably submit for the benefit of WealthKernel to the non-exclusive jurisdiction of the courts of England and Wales.
Schedule 2 Terms for the Stocks and Shares ISA
- Definitions
- Eligible clients
- How do you invest in an ISA?
- How is the ISA managed?
- Ownership
- Disclosure
- Transfers
- Withdrawals and cancellation
The terms set out in this Schedule applies in addition to the terms set out in the Schedule 1 if you hold or are considering holding a stocks and shares ISA with WealthKernel. If there is a conflict between this Schedule and Schedule 1, this Schedule will take priority.Please note that WealthKernel will be the ISA Manager and be entirely responsible for the provision of ISA manager services.
1. Definitions
Term
Description
HMRC
His Majesty's Revenue and Customs.
ISA
An Account-to-Account transfer would use one of your 3 free transfers per month, which are split between Account-to-Account transfers, withdrawals from Kaldi, transfers of money in and out of your Investment Account. Anything beyond the transfer limit will incur a £0.20 fee1
ISA Manager
WealthKernel Limited.
ISA Regulations
means the Individual Savings Account Regulations 1998 (SI1998/1870) as amended from time to time.
2. Eligible clients
2.1 If you are an individual aged 18 or over you may subscribe for an ISA with us, if you are:
- a UK resident;
- performing duties as a Crown employee serving overseas and paid out of the public revenue of the United Kingdom (typically a serving member of the armed forces, or a diplomat), or
- married to, or in a civil partnership with, such a person.
2.2 In addition, we will not be able to accept any payments into an existing ISA during any period that you do not meet one of the criteria in section 2.1 above.
3. How do you invest in an ISA?
3.1 You may subscribe to an ISA for the current tax year and each subsequent tax year by sending funds from your bank or transferring a current tax year ISA. You may do so by bank transfer, transfer of cash from an existing portfolio held with WealthKernel or by transfer from another ISA manager (subject to HMRC's ISA transfer rules).
3.2 You can only transfer to a WealthKernel ISA as a ‘Cash’ transfer. Currently, WealthKernel does not allow the option to transfer to our ISA ‘in specie’ which is where the existing assets are not sold and are reregistered to WealthKernel from the existing ISA manager.
3.3 You are permitted to subscribe to an unlimited number of ISAs within each tax year. The total of contributions to be invested in any tax year cannot be more than the maximum permitted to be invested in an ISA by the ISA Regulations for that tax year. Please note it is your responsibility to ensure that any payments into your ISA are within the annual limit.
3.4 Your ISA investment will commence on the day WealthKernel has both a valid application and receipt of your first subscription, or where you are transferring to WealthKernel from another ISA manager, on the day WealthKernel has both a valid transfer application form and receipt of the proceeds of transfer from your previous ISA manager.
4. How is an ISA managed?
4.1 WealthKernel will invest your ISA in accordance with your instructions and these terms, and subject always to the requirements of HMRC.
4.2 For each new tax year, all contributions to your Account will be allocated first to your ISA until the maximum subscription is reached for that year, or until your own pre-set limit. Once the maximum subscription or your own pre-set limit is reached, future contributions are allocated to the non-ISA remainder of your Account.
4.3 If WealthKernel decides to delegate any of our functions or responsibilities under this Schedule, WealthKernel will first satisfy itself that such person is competent to carry out any of those functions and responsibilities delegated.
5. Ownership
5.1 You must always remain the beneficial owner of any investments held in your ISA and you must not dispose of or transfer any interest in any investment while it is held in your ISA . Additionally you must not create any charge or security on or over any investments held in your ISA; for example you must not use them as security for a loan.
5.2 Your investments will be registered in the name of WealthKernel Nominee Limited. Share certificates and other documents evidencing title to investments held in your ISA will be held by WealthKernel. Please see Schedule 1 above for the terms governing the custodian service.
6. Shareholder right
6.1 You can ask WealthKernel through your Introducer to arrange for you to:
- attend and/or vote at shareholders’ and securities holders’ meetings; and
- receive annual reports and accounts, and any other information issued to shareholders and security holders.
6.2 Please note that WealthKernel reserves the right, on providing prior notice, to charge you
a fee purely to cover its administrative costs in making these arrangements.
7. Disclosure
7.1 You authorise WealthKernel to disclose to HMRC all such information as required by law. Your Introducer will notify you by email if, by reason of any failure to satisfy the provisions of the ISA Regulations, your ISA has or will become void.
8. Transfers
8.1 You can transfer all of your ISA, together with all rights and obligations, to another ISA manager (the “New ISA manager”). If you want to transfer your whole ISA to the New ISA manager then WealthKernel will transfer all subscriptions you have made in the current tax year and previous tax years, if applicable. We do not allow partial transfers to new ISA managers, you must transfer all the funds held within your ISA with WealthKernel.
8.2 When WealthKernel receives through your Introducer your written instructions WealthKernel will transfer your ISA to the New ISA manager in accordance with the ISA
Regulations. WealthKernel will carry out the transfer within accordance with ISA Regulations, which will not exceed 30 calendar days.
8.3 You can only transfer out to another ISA manager as a ‘Cash’ transfer. This means that all assets and investments within your ISA will be sold and transferred to the new ISA
manager to reinvest the funds. Currently, WealthKernel does not allow the option to transfer out to another ISA manager ‘in specie’ which is where the existing assets are not sold and are reregistered to the new ISA manager. Please note that during a cash transfer, unlike an inspecie transfer, you will be exposed to market risk on your investments while they are liquidated and sent to your new provider as cash when only then they can then be reinvested. With market movements in prices from the date the investments are sold and purchased this does mean you may get less or more investments for the cash transfer amount.
9. Withdrawals and cancellations
9.1 You can also instruct WealthKernel through your Introducer to transfer to you all or part of your ISA and any interest, dividends, rights or other proceeds arising from them, or sell all or some of the investments in your ISA and pay you the sale proceeds in respect of your investments (a “Withdrawal”). WealthKernel will complete the Withdrawal within a reasonable period that may take up to 30 calendar days from the date WealthKernel receives your instruction through your Introducer.
9.2 Please note any withdrawals will cause the withdrawn investments to lose their tax-efficient status. Amounts invested into your ISA and later withdrawn will still count towards your relevant annual ISA allowance.
9.3 In addition to the ability to withdraw from your ISA, you may also cancel your ISA if you meet the requirements set out in the “Cancellation Rights” provided for in Schedule 1. Exercising your cancellation rights within the relevant period will mean that your investments will be treated as never having entered the ISA, and so will not count towards your annual ISA allowance.
Schedule 3 terms for the Junior stocks and shares ISA
- Definitions
- Eligible child
- Registered contact
- How do you invest in a JISA?
- How is the JISA managed?
- Ownership
- Shareholder rights
- Disclosure
- Transfers
- Withdrawals
- Cancellations
- Closing a JISA
- Death of the eligible child
- Eligible child's 18th birthday
If you hold or are considering holding a Junior Stocks and Shares ISA (JISA) with WealthKernel the terms set out in this Schedule 3 apply in addition to the terms set out in Schedule 1 WealthKernel Retail Client Terms and Conditions. If there is a conflict between this Schedule 3 and Schedule 1, this Schedule 3 will take priority.Please note that WealthKernel will be the ISA Manager and be entirely responsible for the provision of ISA manager services.
1. Definitions
Term
Description
Eligible child
A person who meets the conditions set out in section 2.1 below.
HMRC
His Majesty's Revenue and Customs.
ISA
Junior Individual Saving Accounts, as provided for in theISA Regulations
ISA Manager
WealthKernel Limited.
ISA Regulations
means the Individual Savings Account Regulations 1998 (SI1998/1870) as amended from time to time
Registered Contact
A person who meets the conditions set out in section 3.1 below
2. Eligible child
2.1 A child is eligible for a JISA as long as they meet the following conditions:
- they are under the age of 18, and
- they are resident in the UK or are a UK Crown Servant, are married to or in a civil partnership with a Crown Servant, or are a dependant of a Crown Servant.
2.2 The Eligible Child may only have one Junior Stocks & Shares ISA at any time. If the Eligible Child has a Child Trust Fund (CTF) this must be transferred across to WealthKernel in full, and then closed, in order to open the JISA with WealthKernel. Only the Registered Contact of a CTF can request the transfer of the CTF to the Account, and the same person must also be the initial Registered Contact for the JISA.
3. Registered contact
3.1 The Registered Contact for the JISA must be either the Eligible Child where they are aged 16 or over, or have parental responsibility for the Eligible Child. The Registered Contact must be aged 16 or over. The Registered Contact must apply to open the JISA. WealthKernel will only accept instructions on the management of cash and investments in the JISA from the Registered Contact.
3.2 The Registered Contact can be changed to another person who meets the condition for being a registered contact for the Eligible Child as set out in section 3.1 above. The existing Registered Contact must inform your Introducer if they consent to the change of the Registered Contact. Your Introducer will then instruct WealthKernel on the change.
3.3 The consent of the existing Registered Contact is not required to change to a new Registered Contact under section 3.2 above where:
- the existing Registered Contact is deceased or incapacitated;
- the Existing Registered Contact cannot be contacted after reasonable efforts have been made;
- the new Registered Contact has already adopted the Eligible Child;
- the Eligible Child is between 16 and 18 years of age, they can become the Registered Contact; or
- the change in Registered Contact has been ordered by the courts.
3.4 In the case of the death of the Registered Contact, WealthKernel will require sight of the original death certificate. Where the Eligible Child is under 16 at the date of death of the
Registered Contact, WealthKernel will also need a new Registered Contact for the JISA.
3.5 On receipt of documents and information supporting the change in Registered Contact acceptable to WealthKernel, the Registered Contact will be updated and WealthKernel will no longer act on instructions from a previous Registered Contact.
3.6 The Registered Contact, who is not the Eligible Child, must inform WealthKernel as soon as possible if:
- they cease to have parental responsibility for the Eligible Child; and
- if they become aware that the Eligible Child has another JISA under their name.
4. How do you invest in a JISA?
4.1 You may only apply for a JISA with WealthKernel, if you are:
- a child aged between 16 and 18 and resident in the UK, a UK Crown servant, a dependant of a UK Crown servant or are married to or in a civil partnership with a UK Crown servant; or
- a person aged over 16 who has parental responsibility for an Eligible Child. For this purpose, you will be the Registered Contact unless and until you are replaced in accordance with section 3.
4.2 The Introducer will make available to you the JISA declaration confirming the application details and declarations made in the application form together with a notice of cancellation. It is important that the Registered Contact reads and checks this declaration carefully. If there are any errors within the declaration the Registered Contact must return it to the Introducer within 30 days of it being made available and identify the errors. If you don’t do so, the JISA may be cancelled at a later date.
4.3 You must provide a valid National Insurance number if the Eligible Child has one. If the Eligible Child does not have one, then you must declare this in the application form. You
must inform WealthKernel when the Eligible Child receives their National Insurance number so that WealthKernel can update their information. If you do not do so the JISA is at risk of being cancelled by HMRC at a later date.
4.4 You can only subscribe to one JISA of each type within each tax year. The total of contributions to be invested in any tax year cannot be more than the maximum permitted to be invested in a JISA by the ISA Regulations for that tax year.
4.5 Your JISA investment will commence on the day WealthKernel has both a valid application and receipt of your first subscription, or where you are transferring to WealthKernel from another ISA manager, on the day WealthKernel has both a valid transfer application form and receipt of the proceeds of transfer from your previous ISA manager.
4.6 If the Eligible Child ceases to be resident in the UK after the commencement of the JISA, contributions may continue to be paid into the JISA on condition that they are paid from a
UK bank account.
5. How is the JISA managed?
5.1 WealthKernel will invest your JISA in accordance with your instructions and these terms, and are subject always to the requirements of HMRC.
5.2 For each new tax year, all contributions to your Account will be allocated to your JISA until the maximum subscription is reached for that year. Once the maximum subscription is reached, future contributions will be returned to the payer.
5.3 If WealthKernel decides to delegate any of our functions or responsibilities under this Schedule 3, WealthKernel will first satisfy itself that such person is competent to carry out any of those functions and responsibilities delegated.
6. Ownership
6.1 The Eligible Child must always remain the beneficial owner of any investments held in the JISA and no interest in any investment may be disposed of or transferred while it is held in the JISA. Additionally, no charge or security may be created on or over any investments held in the JISA; for example, investments must not be used as security for a loan.
6.2 Investments held in the JISA will be registered in the name of WealthKernel Nominee Limited.
6.3 Share certificates and other documents evidencing title to JISA investments will be held. Please see Schedule 1 above for the terms governing the custodian service.
7. Shareholder rights
7.1 You can ask WealthKernel through your Introducer to arrange for you to:
- attend and/or vote at shareholders’ and securities holders’ meetings; and
- receive annual reports and accounts, and any other information issued to shareholders and security holders.
7.2 Please note that WealthKernel reserves the right, on providing prior notice, to charge you a fee purely to cover its administrative costs in making these arrangements.
8. Disclosure
8.1 You authorise WealthKernel to disclose to HMRC all such information as required by law. Your Introducer will notify you if, by reason of any failure to satisfy the provisions of the ISA Regulations, your JISA has or will become void.
9. Transfers
Transfers to a WealthKernel JISA
9.1 You can only transfer to a WealthKernel JISA as a ‘Cash’ transfer. Currently, WealthKernel does not allow the option to transfer to our JISA ‘in specie’ which is where the existing
assets are not sold and are reregistered to WealthKernel from the existing ISA manager.
Transfers from a WealthKernel JISA to another JISA Manager
9.2 You can transfer all of your JISA, together with all rights and obligations, to another ISA manager (the “New ISA Manager”). If you want to transfer your whole JISA to the New ISA Manager then WealthKernel will transfer all subscriptions you have made in the current tax year and previous tax years, if applicable. WealthKernel does not allow partial transfers to a New ISA Manager, you must transfer all the funds held within your JISA with WealthKernel.
9.3 When WealthKernel receives through your Introducer your written instructions, WealthKernel will transfer your JISA to the New ISA Manager in accordance with the ISA Regulations. WealthKernel will carry out the transfer in accordance with ISA Regulations, which will not exceed 30 calendar days.
9.4 You can only transfer out to a New ISA Manager as a ‘Cash’ transfer. This means that all assets and investments within your JISA will be sold and transferred to the New ISA
Manager to reinvest the funds. Currently, WealthKernel does not allow the option to transfer out to the New ISA Manager ‘in specie’ which is where the existing assets are not sold and are reregistered to the New ISA Manager. Please note that during a cash transfer, unlike an in specie transfer, you will be exposed to market risk on your investments while they are liquidated and sent to your new provider as cash when only then they can then be reinvested. With market movements in prices from the date the investments are sold and purchased this does mean you may get less or more investments for the cash transfer amount.
10. Withdrawals
10.1 No withdrawals may be made from the JISA before the Eligible Child reaches the age of 18 except:
- On direct instruction from HMRC;
- To pay any charges as set out in section 18 of the General Retail Terms applicable to all Product Wrappers;
- Where a terminal illness claim for the Eligible Child has been made to HMRC and WealthKernel have received a letter from HMRC agreeing to the request. WealthKernel will complete the withdrawal within a reasonable period that may take up to 30 calendar days from the date WealthKernel receives your instruction through your Introducer.
10.2 Any withdrawals will cause the withdrawn investments to lose their tax-efficient status. Amounts invested into your JISA and later withdrawn will still count towards the Eligible Child’s relevant annual JISA allowance.
11. Cancellation
11.1 In addition to the ability to withdraw from your JISA under section 10 above, you may also cancel your JISA if you meet the requirements set out in the “Cancellation Rights” provided for in Schedule 1. Exercising your cancellation rights within 14 days of opening the JISA will mean that your
investments will be treated as never having entered the JISA, and so will not count towards the Eligible Child’s annual JISA allowance. WealthKernel will not accept any liability to you nor for losses incurred by the Eligible Child should you cancel the JISA or if the JISA is cancelled by HMRC or otherwise.
12. Closing a JISA
12.1 A JISA cannot be closed, apart from under the following circumstances:
- the death of the Eligible Child;
- the Eligible Child reaching 18 years;
- direct instruction from HMRC; or
- a terminal illness claim for the Eligible Child has been accepted by HMRC.
12.2 If the Eligible Child chooses to close the JISA upon reaching the age of 18 years, all of the available investments held in the JISA must be withdrawn or transferred in one single amount in which case WealthKernel will sell all investments in the JISA and pay the proceeds (minus any money owed to WealthKernel or HMRC) to the Eligible Child and then close the JISA.
13. Death of the eligible child
13.1 On the death of the Eligible Child before their 18th birthday the JISA shall terminate in accordance with the ISA Regulations.
13.2 An original death certificate of the Eligible Child will need to be sent to us before the JISA can be
closed.
13.3 The Investments held within the JISA will cease to qualify for tax exemption under the ISA Regulations from the date of death of the child and no further subscriptions will be allowed. When WealthKernel has been notified of the death of the Eligible Child, WealthKernel will stop collecting any scheduled subscriptions.
13.4 Any interest, dividends or gains in respect of the JISA which are received by WealthKernel after the date of death of the Eligible Child will not be exempt from tax.
13.5 The JISA will remain invested in the current Investments until valid instructions are received from the personal representatives of the Eligible Child. On receipt of valid instructions from the personal representatives, and once these have been verified WealthKernel can make a payment out to the personal representatives.
14. Eligible child's 18th birthday
14.1 When the Eligible Child reaches their 18th birthday WealthKernel will no longer accept any new subscriptions into the JISA. WealthKernel will open an ISA for the Eligible Child and transfer any cash and investments from the JISA to the new ISA. A new ISA declaration signed by the Eligible Child will be required before any subscriptions can be made to the new ISA.
14.2 60 days before the Eligible Child’s 18th birthday WealthKernel will write to the Introducer to prompt them to inform the Eligible Child of the above change and the options open to them on their birthday.